Customer Service & Ticket Desk

Customer Service & Ticket Desk

da Richpanel

Customer Support Made Easy - Help Desk, Live Chat, Help Center

5.0 de 5 estrelas(14 avaliação)

Never miss a message

Provide customer service on Live Chat, Email, Facebook, Instagram, WhatsApp from one simple, beautiful dashboard.

Supercharge agents

See & use order data in your replies. Send tracking info, edit orders & issue refunds without switching tabs.

Put support on autopilot

Automate responses to common, repetitive questions with self-service & automation rules.

Sobre Customer Service & Ticket Desk

The Customer Service Platform for Shopify & Shopify Plus Stores

Specially designed for ecommerce stores, support teams use Richpanel to efficiently manage all customer support from one place and reduce first response times.

With Richpanel you will:

1. Manage all your support channels from one place

Connect all your support channels - Live Chat, Email, Facebook, Instagram & WhatsApp. Respond to all messages from one simple, beautiful helpdesk.

2. Save customer support time

See and use order data, tracking info in your replies and canned responses. Easily change shipping address, cancel order or issue refunds without switching tabs.

3. Help customers help themselves

Create self-service scenarios in the helpcenter and instantly answer common, repeat questions. Leaving your support agents to work on issues that require their time and attention.

4. Automate your customer support

Upto 50% of ecommerce support queries are repetitive. Automate replies to questions like "Where is my order" or "Do you ship to my location". Use order info, tracking details inside your automations.

5. Assist agents with task bots

The task bots automatically collect visitor information, order details and issue type. So agents don't have to do this at the start of each conversation.

6. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

7. Help support teams to up-sell and cross-sell

Agents can share recommend products, create draft orders & convert support opportunities to revenues. They never have to leave the help desk.

8. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

11. Easily switch from Zendesk, Freshdesk or Helpscout.

Boost agent productivity & increase CSAT when you switch from Zendesk or Freshdesk, Helpscout or other help desk. Contact us for migration assistance.

Integração com

  • facebook,
  • email,
  • crm,
  • live chat,
  • whatsapp

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

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  • 300 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk



ou $75/mês faturados em $900 uma vez por ano

$30 per 100 conversations

  • 500 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk



ou $200/mês faturados em $2,400 uma vez por ano

$25 per 100 conversations

  • 2,000 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect upto 2 stores

  • Customer support

  • Helpdesk



ou $500/mês faturados em $6,000 uma vez por ano

$15 per 100 conversations

  • 6,000 conversations/ month

  • Unlimited Agents

  • Email + Chat + FB + Instagram + WhatsApp

  • Connect upto 6 stores

  • Customer support

  • Helpdesk

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

5.0 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    100% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    0% das avaliações são de 4 estrelas
  • 3 de 5 estrelas
    0% das avaliações são de 3 estrelas
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas

Avaliações mais recentes

IDP Sales ~ Inspire. Dream. Play.

Our team loved this application from the minute we installed it. It gives a very robust and impressive look at your customer's perspective. The backend is very user friendly to set up. The Task Bots are very customizable and easy to set up as well. All around we absolutely love it! The technical support is also excellent with fast turn around time for help.

OMIANA Naturally Beautiful

We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us. The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business.


I have used many help desk apps at times I found myself needing multiple apps to really manage my CS, with rich panel not only is the setup and flow of the app superior to others the customer support and personal setup you get from the rich panel team is unmatched.

Highly recommend for anyone looking to have your customer support simplified!