Richpanel Customer Support CRM

Richpanel Customer Support CRM

da Richpanel

Effortless Customer Service, Ticket Helpdesk, Live Chat, Bots

5.0 de 5 estrelas(23 avaliação)

Never miss a message

Customer support on Live Chat, Email, Facebook, Instagram, WhatsApp from one simple, beautiful help desk. Migrate from Zendesk or Freshdesk.

No more switching tabs

See & use order data in your replies. Send tracking info, edit orders & issue refunds without switching tabs.

Put support on autopilot

Resolve up to 50% of support issues with self-service & automation & chat bots.


Sobre Richpanel Customer Support CRM

Richpanel is a Customer Support & Help Center software used by 1,000+ Ecommerce stores. Specifically designed for high-volume, fast growing Shopify stores that want to grow customer service, without hiring more agents.

You can use Richpanel with Zendesk, Gorgias, Live Chat, Helpscout & Freshdesk. Or you can use Richpanel as a complete, stand-alone support system.

Book a call with Richpanel team to get all your questions answered and get a live demo. Talk to us on how to prepare for BFCM and holidays.

What can you do with Richpanel?

1. Support customers 24x7

Create self-service scenarios in the helpcenter and instantly answer common, repeat questions. Leaving your support agents to work on issues that require their time and attention.

2. Respond faster on email, phone, live chat, Facebook, Instagram & WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Phone channel supported via Aircall.

3. Save customer support time

See and use order data, tracking info, SmileIO points & ReCharge data in your replies and canned responses. Easily change shipping address, cancel order or issue refunds without switching tabs.

4. Automate your customer support

Upto 50% of ecommerce support queries are repetitive. Automate replies to questions like "Where is my order" or "Do you ship to my location".

5. Assist agents with task bots

The task bots automatically collect visitor information, order details and issue type. So agents don't have to do this at the start of each conversation.

6. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

7. Help support teams to up-sell and cross-sell

Agents can share recommend products, create draft orders & convert support opportunities to revenues. They never have to leave the help desk.

8. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

11. Easily switch from Zendesk, Gorgias, Freshdesk or Helpscout.

Boost agent productivity & increase CSAT when you switch from Zendesk, Gorgias, Freshdesk, Helpscout or other help desk. Contact us for migration assistance.

Integração com

  • Smile,
  • ReCharge,
  • Aircall,
  • Facebook,
  • Instragram

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Visualizar loja de exemplo

Galeria de mídia

Atendimento

Preço Avaliação gratuita de 14 dias

Visualizar todas as opções de preço
Free

Grátis

  • 100 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk

Starter

$100/mês

ou $75/mês faturados em $900 uma vez por ano

$30 per 100 conversations

  • 500 conversations/month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram

  • Connect 1 store

  • Customer support

  • Help desk

Regular

$300/mês

ou $200/mês faturados em $2,400 uma vez por ano

$25 per 100 conversations

  • 2,000 conversations/month included

  • Unlimited Agents

  • Channels: Email + Chat + FB + Instagram

  • Connect up to 2 stores

  • CONTACT FOR A FREE DEMO

Pro

$750/mês

ou $500/mês faturados em $6,000 uma vez por ano

$15 per 100 conversations

  • 6,000 conversations/ month

  • Unlimited Agents

  • Channels: Email + Chat + FB + Instagram + WhatsApp + Aircall

  • CONTACT FOR A FREE DEMO

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

5.0 de 5 estrelas

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  • 5 de 5 estrelas
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  • 4 de 5 estrelas
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  • 3 de 5 estrelas
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  • 2 de 5 estrelas
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  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas
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Avaliações mais recentes

Theatrik

This is exactly what I've been looking for. Since my business is small, I'm so grateful for their free plan. It fits my needs perfectly and when I reached out with a question they responded right away.

Bumpboxx

Richpanel and the team are AMAZING! The program is very easy to use and the team provides impeccable customer service. They tailored Richpanel to fit our team.

JAXXON

The Richpanel team is progressive, innovative and more importantly swift to understand and adapt to specific use cases. They are an amazing, dedicated team that cares about the success of their clients as well.