Richpanel: AI Customer Support
- Preços
-
A partir de $89/mês. Avaliação gratuita disponível.
- Popular entre lojas como a sua
- Sediado nos Estados Unidos da América
- Classificação
- 4,7 (128)
- Programador
- Richpanel Inc
Galeria de imagens em destaque
Cut Costs, Reduce Tickets & Delight Your Customers With the AI-First Self-Service Platform.
The complete customer service platform. Automate repetitive queries with the Self-Service portal and let customers get instant resolutions 24x7. Manage all channels from one inbox. Improve productivity with AI powered replies. We provide FREE white glove migration and take you live in under 2 weeks. Book an demo on the website to learn more. Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Hire AI Employees: Double your support capacity & add new capabilities
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
- Popular entre lojas como a sua
- Sediado nos Estados Unidos da América
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- ReCharge
- Yotpo
- Returnly
- Klaviyo
- Aircall
- 20+ integrations
Categorias
Mensagens em tempo real
Respostas automatizadas
Preços
PRO
$89 / mês
ou $828/ano e poupe 22%
$89 per additional user
Funcionalidades
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
Avaliação gratuita de 14 dia
PRO MAX
$119 / mês
ou $1,188/ano e poupe 17%
$119 per additional user
Funcionalidades
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
Avaliação gratuita de 14 dia
Self Service
$119 / mês
ou $1,188/ano e poupe 17%
$299 for each additional 20K orders
Funcionalidades
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve upto 50% issues automatically
Avaliação gratuita de 14 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (128)
RichPanel is our helpdesk. I hadn't heard of it until September when I stepped into a new role. Their team has been absolutely incredible to work with - quick responses when we need them for literally ANY reason at all! Most recently they assisted me in setting up web hooks for reporting purposes making my day to day SO much easier!
The platform is very user friendly, a lot of AI Capabilities within the platform which allowed me to improve self service ratings from 25% to 74% with just a couple hours of focus!
Highly recommend!
Amazing Platform!
We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing!
The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their team was super responsive on Slack to help us out.
They even setup all the key macros and automations that we had on Commslayer and trained our team leads and agents on the key tools/functionality.
Great software and great team to work with. We spoke with basically every helpdesk before committing to a big migration like this, and Richpanel came out on top in many ways, and I'm glad we did it, because it's worked out very nicely for us. Highly recommend!
I had so far a very negative experience.
First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free.
Also the customer support so far has been very poor and limited. Not what you would expect from....a customer support tool.
Assistência
Assistência à aplicação fornecida por Richpanel Inc.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Programador
Lançada
15 de novembro de 2019 · Registo de alterações
Incluído
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