Richpanel Customer Service CRM

Ticketing Helpdesk, Help Center, Live Chat. #1 Zendesk Alt.

Gratis plan tillgänglig. Ytterligare avgifter kan tillkomma.

Del av nyckelvärden

All channels. One inbox.

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

Save time on customer support

Design a beautiful help center and reduce tickets. Add FAQs, order tracking, return process, and product recommendations.

Get sales with Live Chat

Chat live with visitors, give product recommendations, share coupons and convert them to customers.

Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

2. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

3. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and onboarding

Lanseringsdatum

Integrerar med

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

2. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

3. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and onboarding

Lanseringsdatum

Integrerar med

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive

Prissättning

Se alla prisalternativ

Starter

Gratis

  • 15 Help Center Flows
  • Live Chat
  • 3 Users

Starter

$300/månad

eller $250/månad faktureras kl $3,000 en gång per år

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$600/månad

eller $500/månad faktureras kl $6,000 en gång per år

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$900/månad

eller $750/månad faktureras kl $9,000 en gång per år

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* Alla avgifter debiteras i USD.
** Återkommande avgifter, inklusive månads- eller användningsbaserade avgifter, debiteras var 30:e dag.

Recensioner

5.0 av 5 stjärnor

De samlade omdömen återspeglar appens nuvarande status. De samlade omdömena består av alla app-recensioner men de mest nyliga har prioritet.

  • 5 av 5 stjärnor
    99 % av betygen är 5 stjärnor
  • 4 av 5 stjärnor
    1 % av betygen är 4 stjärnor
  • 3 av 5 stjärnor
    0 % av betygen är 3 stjärnor
    0
  • 2 av 5 stjärnor
    0 % av betygen är 2 stjärnor
    0
  • 1 av 5 stjärnor
    0 % av betygen är 1 stjärnor
    0

The Calzone Kitchen

Plats Storbritannien

Always fantastic support and a truly powerful app that solves a lot of customer service issues. Forward-thinking and progressive development from the team at Richpanel. Thanks!

Aloha

Plats USA

Richpanel helped us streamline and prioritize our cx. As a result, we created better experiences for our loyal customers and turned cx into a revenue driver. The Richpanel team has been exceptional to work with. They take time to understand how we want to use cx, then work to build integrations and features that support our initiatives.

A Good Company

Plats Sverige

Richpanel's features are far more extensive and really allowed us to streamline and automate many of our customer service processes. It is able to connect to Shopify directly through API, so you can update orders, process refunds etc directly from the platform which sealed the deal for us. Richpanel truly helped us take it to the next level of customer service.

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