Richpanel: AI Customer Service

Richpanel: AI Customer Service

$9/月起。 14 天免费试用。
评分(4.7)
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开发人员

关于此应用

推出日期

2019年11月15日

语言

英语, 德语,以及 西班牙语

这款应用未翻译成简体中文

适配以下产品:

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

结合AI和人类的优势。 提供大规模的高质量服务。

Richpanel是一个AI驱动的帮助台,它可以帮助你用一个小团队管理大量的支持需求,帮助每个团队成员提供准确的回应,帮助客户自助服务。 适合任何规模的商家,对于那些正在快速增长并寻求在不增加更多员工的情况下保持高质量客户服务的商家,Richpanel特别有益。 Richpanel是Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite, Sprout Social的热门替代品。

Richpanel是一个AI驱动的帮助台,它可以帮助你用一个小团队管理大量的支持需求,帮助每个团队成员提供准确的回应,帮助客户自助服务。 适合任何规模的商家,对于那些正在快速增长并寻求在不增加更多员工的情况下保持高质量客户服务的商家,Richpanel特别有益。 Richpanel是Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite, Sprout Social的热门替代品。 更多
  • 管理所有渠道:从一个收件箱管理电子邮件,聊天,Facebook私信,Instagram和电话
  • 自助服务:通过自助服务门户为客户提供24x7的即时答案
  • 通过AI扩展:帮助代理人草拟高质量的回复并提高他们的速度
  • 集成你的堆栈:直接在收件箱中访问你最喜欢的应用程序的数据
  • 衡量和改进:从你的支持数据中获取可行的洞察

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定价

14 天免费试用

BASE

$9/月

BASE计划包括3个席位

  • 包括以下功能:
  • 电子邮件,聊天和社交渠道
  • 90天数据历史
  • 自动化
  • 包括3个用户
  • 无限的工单和解决方案

PRO

$60/月

或 $600/年(可节省 17%)

每个额外用户60美元

  • BASE中的所有内容,以及:
  • 电话渠道
  • 1年数据历史
  • 200个AI辅助回复

PRO MAX

$120/月

或 $1,200/年(可节省 17%)

每个额外用户120美元

  • PRO中的所有内容,以及:
  • 短信渠道
  • 无限的数据历史
  • 无限的AI回复
  • 多语言
  • 无限的工单和解决方案

BASE

$9/月

BASE计划包括3个席位

  • 包括以下功能:
  • 电子邮件,聊天和社交渠道
  • 90天数据历史
  • 自动化
  • 包括3个用户
  • 无限的工单和解决方案

PRO

$60/月

或 $600/年(可节省 17%)

每个额外用户60美元

  • BASE中的所有内容,以及:
  • 电话渠道
  • 1年数据历史
  • 200个AI辅助回复

PRO MAX

$120/月

或 $1,200/年(可节省 17%)

每个额外用户120美元

  • PRO中的所有内容,以及:
  • 短信渠道
  • 无限的数据历史
  • 无限的AI回复
  • 多语言
  • 无限的工单和解决方案

包含自动翻译的文本

显示原文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

129 条评论

整体评分
4.7
每个评分等级的数量
  • 97% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2024年1月17日

Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their personal emails rather than work ones, and then assign email signatures to their profile for responding to work emails. This saves money from having multiple hosted emails in our google workspace account. The richpanel app is better! Looks more refined then gorgias. Sidekick AI (chatgpt4) was one of the deciding factors for me.. You can use it to respond to draft responses to emails and live chat and quickly edit if necessary.

Another bonus over gorgias is that you can embed forms into the live chat, (and you don't get charged for each and every customer interaction like gorgias does), see what a customer has in their cart (Gorgias cant do this).

The integration with aircall is awesome. We are able to record all conversations and they are logged next to customers that have placed orders with us. Being able to add images to the live chat that show up as images rather then download links is great.

There are a few things, Im hoping richpanel will improve, the main one being the self service setup, which is a bit messy and complicated. On the customer end the live chat is great though. I love how the chat can be expanded (size) by the customer, but I wish we could control this happening automatically on certain pages, such as forms. While we can create draft orders in richpanel, I couldn't find a way to save uncompleted drafts to come back to later. This means I have to start them again or do it in shopify.

I can highly recommend Richpanel. Its already making a difference to our business and customer support. Special thanks to Mark and Deepan for their quick and reliable support. You guys are awesome!

Spy Monkey Surveillance
澳大利亚
20天 人在使用应用
2024年1月31日

I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep

Muscat Livestock
阿曼
9个月 人在使用应用
2024年1月16日

As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.

Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.

You will LOVE it. I promise.

The Loomia
美国
8天 人在使用应用
2024年1月19日

The app is great overall and support has been incredibly helpful. The dashboard is pretty stuffed, and it can take a bit of time to get used to it. We have only tried the LiveChat and Support, not the add-on yet, but the features of the helpdesk are amazing and in the future we will definitely take advantage of that to reduce the customer contact impact. We also tried Crisp and Gorgias already, they were both not good for us. But this we recommend 10/10 :)

bamtoo
德国
3天 人在使用应用
2023年11月19日

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

Lunchbox Packs
美国
2年多 人在使用应用
Richpanel Inc已回复 2024年1月24日

Hi, I'm Amit, the CEO of Richpanel. Your review really made our day and makes all our hard work feel worth it. Thank you so much!

关于此应用

推出日期

2019年11月15日

语言

英语, 德语,以及 西班牙语

这款应用未翻译成简体中文

适配以下产品:

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

由 Richpanel Inc 开发

关于 Richpanel Inc

平均评分 4.7

在为 Shopify 应用商店开发应用方面有 4 年的经验

1885 Cabana Dr, San Jose, CA, 95125, US

支持

发送消息

1-415-498-1118

sales@richpanel.com

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