相关类别

Richpanel Customer Service CRM

开发人员：Richpanel Inc

Automation, Ticket Helpdesk, Live Chat, Zendesk/Gorgias Alt

92 评价
提供免费套餐。 14 天免费试用。 可能收取其他费用。
查看演示商店
customer service crm

键值分区

Automate your Customer Service

Design self-service flows to answer common queries. Increase agent productivity with saved replies, smart assignments & automations.

Get more sales with Live Chat

Proactively engage customers with live chat. Give product recommendations, share coupons and convert them to customers.

Support all channels

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

配图图库

  • Reduce 50% of your Tickets with Self-service
  • Convert more visitors into buyers with Live chat
  • Manage all channels in one Inbox
  • See & Edit Orders without leaving the Helpdesk
  • Get In-depth support analytics
  • Provide Support at your Convenience from Mobile
  • Chat widget is designed Mobile first and works in all screens.
  • Reduce 50% of your Tickets with Self-service
  • Convert more visitors into buyers with Live chat
  • Manage all channels in one Inbox
  • See & Edit Orders without leaving the Helpdesk
  • Get In-depth support analytics
  • Provide Support at your Convenience from Mobile
  • Chat widget is designed Mobile first and works in all screens.

应用详细信息

Richpanel Customer Service CRM

Richpanel Customer Service CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features.

1.Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

2.Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

3.Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

4.Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

5.Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

6.Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

  • Edit your orders
  • Modify loyalty points
  • Manage subscriptions and refunds
  • Collect reviews and feedback from your helpdesk

And so much more…

7.Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

推出日期

November 15, 2019

集成对象

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features.

1.Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

2.Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

3.Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

4.Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

5.Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

6.Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

  • Edit your orders
  • Modify loyalty points
  • Manage subscriptions and refunds
  • Collect reviews and feedback from your helpdesk

And so much more…

7.Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

推出日期

November 15, 2019

集成对象

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations

定价 14 天免费试用

查看所有定价选项

Free

免费

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$300/月

或按 $250/月的价格每年一次性收取 $3,000

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$600/月

或按 $500/月的价格每年一次性收取 $6,000

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$900/月

或按 $750/月的价格每年一次性收取 $9,000

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* 所有费用均以USD结算。
** 定期费用（包括每月费用或基于使用情况的费用）每 30 天收取一次。

评论

5.0 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论，但会优先考虑最新评论。

每个评分等级的数量
  • 99% 的评分是 5 星
    91
  • 1% 的评分是 4 星
    1
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星
查看全部 92 条评论

评论列表

评论筛选和排序

  • 5 评分
    2022年8月24日

    eshop LEDVANCE

    地点 波兰
    使用应用的时间 大约 1 个月

    Rich Panel is the best Shopify partner we ever worked with. Their team is so fast when implementing our new ideas and features and we are glad to be working with them.

  • 5 评分
    2022年8月12日

    BOXMODA PRIVÉ

    地点 新加坡
    使用应用的时间 3 个月

    A smooth, reliable platform that is efficient and seamless, making customer service so much easier. The team's accommodation of our language (Japanese) was the most positive personalization we've felt in using this app. Thank you to Yuvraj and the team for making it very comfortable and positive for us.

  • 5 评分
    2022年7月29日

    wholesale mon ange Louise

    地点 比利时
    使用应用的时间 大约 1 小时

    Excellent customer service of Mark. The app is working very well and the conversion rate is rising due to the good customer service we can provide to our customers and live visitors on the website.

查看全部评论

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