Richpanel Customer Service CRM

Richpanel is a Helpdesk ( Help center, Customer Support, Live chat & CRM ) for Ecommerce stores that helps you manage all your customer support channels in one place. Richpanel helps growing Shopify stores to increase the efficiency of their customer support team and reduce first response time.

Offering support becomes simple when a single system is managing all support channels. Richpanel gives you an all-in-one experience across Email, Live chat, Call, Facebook, Instagram, and even from your own contact support page with a unified view of your customers, order history and support tickets.

Richpanel lets you do more than just manage tickets. With powerful integrations with most popular apps ,you can edit your orders, modfly loyalty points, manage subscriptions & refunds, collect reviews and feedback from inside the helpdesk. This is why Richpanel is truly an all-in-one solution for customer service.

What truly sets Richpanel apart from any other help desk you can find is the self-serve automation. By using templates, automation rules and creating macros, you can automate repeated issues and enable the customers to help themselves. Save you time for solving more complex issues.

Here are some of the things you get by using Richpanel !

Manage all Support channels

1. Manage conversions from Email, Live chat, Call, SMS, Whatsapp, Facebook, Instagram in a single Inbox.
2. Get complete customer history. Understand the customer history easily.
3. Improve efficiency simply by not juggling between platforms.

Self-Serve Automation

1. Automate all repeated issues like “Where is my order?” by defining rules and chat flows.
2. Reduce ticket volume by 50% with automation and say bye to ticket backlogs
3. Make time for the agents to deliver world class customer service with automations.

Live Chat

1. Engage with Customers in real time and let them know you are there to help.
2. Provide product recommendations based on customer history.
3. Use templates, Macros to provide instant responses.

Powerful Shopify integration.

1. Edit orders based on the conversation from your helpdesk with powerful shopify integration.
2. Manage subscriptions, payments, returns, order tracking, reviews and feedback, 3. Loyalty programs from your helpdesk by integrating your store apps with Richpanel.
3. You can do more than just reply with 30+ ecommerce app integrations.

Manage your workload.

1. Manage inbox by tagging conversations with custom labels and by using custom filters to create views.
2. Route tickets to the right agent with Automations. Provide the best solutions with a faster response time.
3. Use spam filtering and keep the junk out of your inbox.

You also get a mobile app and a free plan with unlimited agents. Get yours now!