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Richpanel Customer Service CRM

Helpdesk, Support Tickets, Live Chat, FAQ. Zendesk/Gorgias Alt

提供免費方案。 14 天免費試用。 可能需支付額外費用。

主要優點區段

All channels. One inbox.

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

Automate your work

Design self-service flows to answer common queries. Increase agent productivity with saved replies, smart assignments & automations.

Get more sales with Live Chat

Proactively engage customers with live chat. Give product recommendations, share coupons and convert them to customers.

App details

Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel is a Helpdesk ( Help center, Customer Support, Live chat & CRM ) for Ecommerce stores that helps you manage all your customer support channels in one place. Richpanel helps growing Shopify stores to increase the efficiency of their customer support team and reduce first response time.

Offering support becomes simple when a single system is managing all support channels. Richpanel gives you an all-in-one experience across Email, Live chat, Call, Facebook, Instagram, and even from your own contact support page with a unified view of your customers, order history and support tickets.

Richpanel lets you do more than just manage tickets. With powerful integrations with most popular apps ,you can edit your orders, modfly loyalty points, manage subscriptions & refunds, collect reviews and feedback from inside the helpdesk. This is why Richpanel is truly an all-in-one solution for customer service.

What truly sets Richpanel apart from any other help desk you can find is the self-serve automation. By using templates, automation rules and creating macros, you can automate repeated issues and enable the customers to help themselves. Save you time for solving more complex issues.

Here are some of the things you get by using Richpanel !

Manage all Support channels

  1. Manage conversions from Email, Live chat, Call, SMS, Whatsapp, Facebook, Instagram in a single Inbox.
  2. Get complete customer history. Understand the customer history easily.
  3. Improve efficiency simply by not juggling between platforms.

Self-Serve Automation

  1. Automate all repeated issues like “Where is my order?” by defining rules and chat flows.
  2. Reduce ticket volume by 50% with automation and say bye to ticket backlogs
  3. Make time for the agents to deliver world class customer service with automations.

Live Chat

  1. Engage with Customers in real time and let them know you are there to help.
  2. Provide product recommendations based on customer history.
  3. Use templates, Macros to provide instant responses.

Powerful Shopify integration.

  1. Edit orders based on the conversation from your helpdesk with powerful shopify integration.
  2. Manage subscriptions, payments, returns, order tracking, reviews and feedback, 3. Loyalty programs from your helpdesk by integrating your store apps with Richpanel.
  3. You can do more than just reply with 30+ ecommerce app integrations.

Manage your workload.

  1. Manage inbox by tagging conversations with custom labels and by using custom filters to create views.
  2. Route tickets to the right agent with Automations. Provide the best solutions with a faster response time.
  3. Use spam filtering and keep the junk out of your inbox.

You also get a mobile app and a free plan with unlimited agents. Get yours now!

發布日期

整合項目:

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel is a Helpdesk ( Help center, Customer Support, Live chat & CRM ) for Ecommerce stores that helps you manage all your customer support channels in one place. Richpanel helps growing Shopify stores to increase the efficiency of their customer support team and reduce first response time.

Offering support becomes simple when a single system is managing all support channels. Richpanel gives you an all-in-one experience across Email, Live chat, Call, Facebook, Instagram, and even from your own contact support page with a unified view of your customers, order history and support tickets.

Richpanel lets you do more than just manage tickets. With powerful integrations with most popular apps ,you can edit your orders, modfly loyalty points, manage subscriptions & refunds, collect reviews and feedback from inside the helpdesk. This is why Richpanel is truly an all-in-one solution for customer service.

What truly sets Richpanel apart from any other help desk you can find is the self-serve automation. By using templates, automation rules and creating macros, you can automate repeated issues and enable the customers to help themselves. Save you time for solving more complex issues.

Here are some of the things you get by using Richpanel !

Manage all Support channels

  1. Manage conversions from Email, Live chat, Call, SMS, Whatsapp, Facebook, Instagram in a single Inbox.
  2. Get complete customer history. Understand the customer history easily.
  3. Improve efficiency simply by not juggling between platforms.

Self-Serve Automation

  1. Automate all repeated issues like “Where is my order?” by defining rules and chat flows.
  2. Reduce ticket volume by 50% with automation and say bye to ticket backlogs
  3. Make time for the agents to deliver world class customer service with automations.

Live Chat

  1. Engage with Customers in real time and let them know you are there to help.
  2. Provide product recommendations based on customer history.
  3. Use templates, Macros to provide instant responses.

Powerful Shopify integration.

  1. Edit orders based on the conversation from your helpdesk with powerful shopify integration.
  2. Manage subscriptions, payments, returns, order tracking, reviews and feedback, 3. Loyalty programs from your helpdesk by integrating your store apps with Richpanel.
  3. You can do more than just reply with 30+ ecommerce app integrations.

Manage your workload.

  1. Manage inbox by tagging conversations with custom labels and by using custom filters to create views.
  2. Route tickets to the right agent with Automations. Provide the best solutions with a faster response time.
  3. Use spam filtering and keep the junk out of your inbox.

You also get a mobile app and a free plan with unlimited agents. Get yours now!

發布日期

整合項目:

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations

定價 14 天免費試用

查看所有定價選項

Free

免費

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

月費 $300

或以每月 $250 的標準計價每年收費一次,年費為 $3,000

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

月費 $600

或以每月 $500 的標準計價每年收費一次,年費為 $6,000

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

月費 $900

或以每月 $750 的標準計價每年收費一次,年費為 $9,000

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* 所有費用均以 USD 計價。
** 月費或依使用量計費等定期收費皆以 30 天為週期計費。

評論

5.0 /5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。

Counts per rating level
  • 99% 的評等為 5 顆星
  • 1% 的評等為 4 顆星
  • 0% 的評等為 3 顆星
  • 0% 的評等為 2 顆星
  • 0% 的評等為 1 顆星

List of reviews

Filter and sort reviews

  • wholesale mon ange Louise

    地點 比利時
    使用應用程式的時間 大約 1 小時

    Excellent customer service of Mark. The app is working very well and the conversion rate is rising due to the good customer service we can provide to our customers and live visitors on the website.

  • elGenioX

    地點 玻利維亞
    使用應用程式的時間 8 個月

    Thanks to the Richpanel team who have a fast and effective support team and an application that helps a lot in personalized customer service.

  • The Calzone Kitchen

    地點 英國
    使用應用程式的時間 10 個月

    Always fantastic support and a truly powerful app that solves a lot of customer service issues. Forward-thinking and progressive development from the team at Richpanel. Thanks!

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