Richpanel: AI Customer Service
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About this app
Launched
November 15, 2019 · Changelog
Languages
English, German, and Spanish
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsCombine the best of AI & Humans. Provide high-quality support at scale.
Richpanel is an AI-powered helpdesk that lets you manage high support volumes with a small team. AI is trained on all your past interactions. It helps every agent reply like your best agent and makes them 2-3x faster. Features include a multi-channel help desk, self-service portal, live chat widget, FAQ page, automations and detailed reporting. Popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, chat, Facebook dm, Instagram & phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Scale with AI: Help agents draft high quality replies & boost their speed
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Pricing
14-day free trialBASE
$9/month
BASE plan includes 3 seats
- Features include :
- Email, Chat & Social channels
- 90 day data history
- Macros
- Automations
- 3 users included
- Unlimited tickets & Resolutions
PRO
$60/month
or $600/year and save 17%
$60 per additional user
- Everything in BASE, and:
- Phone channel
- 1 year data history
- 200 AI-assisted replies
PRO MAX
$120/month
or $1,200/year and save 17%
$120 per additional user
- Everything in PRO, and:
- SMS channel
- Unlimited data history
- Unlimited AI replies
- Multiple Languages
- Unlimited tickets & Resolutions
BASE
$9/month
BASE plan includes 3 seats
- Features include :
- Email, Chat & Social channels
- 90 day data history
- Macros
- Automations
- 3 users included
- Unlimited tickets & Resolutions
PRO
$60/month
or $600/year and save 17%
$60 per additional user
- Everything in BASE, and:
- Phone channel
- 1 year data history
- 200 AI-assisted replies
PRO MAX
$120/month
or $1,200/year and save 17%
$120 per additional user
- Everything in PRO, and:
- SMS channel
- Unlimited data history
- Unlimited AI replies
- Multiple Languages
- Unlimited tickets & Resolutions
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
133 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior features, user-friendly interface, and excellent support. They appreciate the Sidekick AI feature for drafting responses to emails and live chats, and unique features like embedding forms into live chat and viewing customer carts. The seamless integration with Aircall and Shopify, ability to handle multiple channels in one place, and provision of detailed customer information are valued. The self-service portal is noted for reducing customer queries and the mobile app for live chat and ticketing is well-received. Merchants find it affordable and scalable.
Excellent system. I have been with them for almost a year now and enjoy every second. From the platform to the features to the AMAZING support team - look no further for your customer management solutions. Great automation and intuitive features.
The PC website version and mobile app works amazing fast and receives constant updates and improvements from the richpanel team.
This system has improved my customer support by ten fold and is worth every penny. Thank you guys for an excellent product and the ongoing support!
Thank you for this excellent review and thank you for being a Richpanel customer.
I'm glad you are using the mobile app. We work very hard on the app and we'll keep making it better.
Looking at this review, I feel lucky we get to work with customers like you. Thank you for the kind words.
- Amit RG,
CEO of Richpanel.
The most user-friendly platform to work with. I love Richpanel.
the service team always give fast response and solution.
-----27th, March, 2024-----
You service is DOWN, I can't login! Stop letting me wait for hours for response!!!
----29th, March, 2024-----
The problem was solved in one hour.
About this app
Launched
November 15, 2019 · Changelog
Languages
English, German, and Spanish
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsBuilt by Richpanel Inc
About Richpanel Inc
4.8 average rating
4 years building apps for the Shopify App Store
1885 Cabana Dr, San Jose, CA, 95125, US
Featured in
Tech stack
Underwear pioneer Thinx
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