Richpanel Helpdesk & Live Chat

Name: Richpanel Helpdesk & Live Chat
Brand: Richpanel Inc
Rating: 5 (102 reviews)

From $29/month. 14-day free trial. Additional charges may apply.

Rating (5.0)

Reviews

102

Developer

Richpanel Inc

View demo store

self-service portal to automate repetitive questions

help desk with multichannel and shopify integration

Integrations with your entire tech stack

live chat campaigns. convert more visitors

Provide support at your convenience using the mobile app

Chat widget is designed Mobile first and works in all screens.

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.

Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.

Resolve repetitive questions immediately in real time 24x7
Self-service that works on live chat, help center, SMS and email (coming soon)
Help agents resolve faster. Unify all channels and customer data in one screen.
Connect high intent visitors with live chat agents and convert more
Manage your staff efficiently with smart scheduling, assignment and reporting

Pricing

14-day free trial

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

Features include :
Email & Live chat
Facebook & Instagram
Shopify Integration
Basic reports
Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

Everything in Starter + :
SMS & phone channels
Round-robin assignment
CSAT & revenue reports
Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

Everything in Regular + :
Multilingual
Balanced assignment
Lite onboarding
Named success manager
Self service add-on : from $100/mo

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

Features include :
Email & Live chat
Facebook & Instagram
Shopify Integration
Basic reports
Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

Everything in Starter + :
SMS & phone channels
Round-robin assignment
CSAT & revenue reports
Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

Everything in Regular + :
Multilingual
Balanced assignment
Lite onboarding
Named success manager
Self service add-on : from $100/mo

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

102 reviews

Overall rating

Counts per rating level

99% of ratings are 5 stars
101
1% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

February 23, 2023

I am a new user of the app and I am very happy with it.
Amir has been incredibly helpful to me, attentive to my slightest questions and proactive in the needs that may arise for my business.
I also had an interaction with Yuvi from sales who gave me very good advice in order to set up the solution I was looking for for my business.

kakolashop

France

Time spent using app: About 9 hours

February 17, 2023

Richpanel is definitely a great tool for CS management. The support staff is knowledgeable, responsive and great to deal with. Definitely worth it!

Melissa

United States

Time spent using app: 8 months

February 17, 2023

Not only is Richpanel a breath of fresh air, the support is absolutely incredible! The shopify integration is second to none, and the self service is already handling more than half of all the customer support we used to have to interact with manually! We're literally saving a fortune and it's only installed a week!

Accurascale

United Kingdom

Time spent using app: 15 days

All reviews