One helpdesk. All Channels
Manage Live Chat, Email, Facebook, Instagram, Phone from one simple dashboard. Upgrade from Zendesk, Freshdesk, Intercom, Gorgias
Order data at your fingertips
See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.
Amazon-like customer support
Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Help Center & Self Service.
About Richpanel Customer Service App
1,000+ Shopify brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world.
Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.
Here are 10 ways Richpanel can help you manage your customer service.
1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp
Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.
2. See Shopify data next to each message. Perform order actions
See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.
3. Upgrade to a powerful live chat experience
The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.
4. Measure all customer service metrics
See how customer support team is performing in response times, resolution times and other productivity metrics.
5. Send surveys & measure CSAT
Send surveys after conversation and measure customer satisfaction scores.
6. Automatically resolve common customer queries with self-service
Create self-service scenarios in the help center and instantly answer common, repeat questions.
7. Integrate with your favorite apps
Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.
8. Support multiple languages
Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.
9. Support multiple stores
Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.
10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias
Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
or $40/month billed at $480 once per year
$25 per 100 conversations
or $200/month billed at $2,400 once per year
$20 per 100 conversations
Self Service Pro
or $500/month billed at $6,000 once per year
$15 per 100 conversations
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Very easy to install and manage. I was up and running in less than 20 minutes. Their support was very helpful and resolved minor challenges very quickly. So far, I am loving the simple UI and UX of the app. I am going live and I will provide another review after a month on the system.
Nine Mile Clothing
Love this app! It offers you so much about the customers that contact. The support is amazing they really helped me to get started. I am new to this so i am looking forward to learning about what else the app can do! : ) Thank you!
All your customers service in one place! And the best part? They support you with a free plan to begin! Their customer service is amazing and all the guys i have spoke until now helped me in all of my inquires!