Richpanel: AI Customer Service
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About this app
Launched
November 15, 2019
Languages
English, German, and Spanish
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsCombine the best of AI & Humans. Deliver high-quality service at scale.
Richpanel is an AI-powered helpdesk that helps you manage high support volumes with a small team, help every team member provide accurate responses & help customer self-service. Ideal for merchants of any size, Richpanel is particularly beneficial for those experiencing rapid growth and seeking to maintain high-quality customer service without adding more staff. Richpanel is a popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite, Sprout Social.
- Manage all Channels: Email, chat, Facebook dm, Instagram & phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Scale with AI: Help agents draft high quality replies & boost their speed
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Pricing
14-day free trialBASE
$9/month
BASE plan includes 3 seats
- Features include :
- Email, Chat & Social channels
- 90 day data history
- Macros
- Automations
- 3 users included
- Unlimited tickets & Resolutions
PRO
$60/month
or $600/year and save 17%
$60 per additional user
- Everything in BASE, and:
- Phone channel
- 1 year data history
- 200 AI-assisted replies
PRO MAX
$120/month
or $1,200/year and save 17%
$120 per additional user
- Everything in PRO, and:
- SMS channel
- Unlimited data history
- Unlimited AI replies
- Multiple Languages
- Unlimited tickets & Resolutions
BASE
$9/month
BASE plan includes 3 seats
- Features include :
- Email, Chat & Social channels
- 90 day data history
- Macros
- Automations
- 3 users included
- Unlimited tickets & Resolutions
PRO
$60/month
or $600/year and save 17%
$60 per additional user
- Everything in BASE, and:
- Phone channel
- 1 year data history
- 200 AI-assisted replies
PRO MAX
$120/month
or $1,200/year and save 17%
$120 per additional user
- Everything in PRO, and:
- SMS channel
- Unlimited data history
- Unlimited AI replies
- Multiple Languages
- Unlimited tickets & Resolutions
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
128 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior CRM features, user-friendly interface, and seamless integrations. They appreciate the responsive live chat support, AI-assisted draft responses, and the ability to view customer carts. The app's integration with Aircall is praised for recording and logging conversations. The self-service portal and chat box have significantly reduced customer queries, while the analytics and reporting tools have improved support strategies. The direct connection to Shopify for order updates and refunds is also valued. The app's customer service is commended for quick issue resolution and the self-help features have reduced human interaction by up to 40%.
Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their personal emails rather than work ones, and then assign email signatures to their profile for responding to work emails. This saves money from having multiple hosted emails in our google workspace account. The richpanel app is better! Looks more refined then gorgias. Sidekick AI (chatgpt4) was one of the deciding factors for me.. You can use it to respond to draft responses to emails and live chat and quickly edit if necessary.
Another bonus over gorgias is that you can embed forms into the live chat, (and you don't get charged for each and every customer interaction like gorgias does), see what a customer has in their cart (Gorgias cant do this).
The integration with aircall is awesome. We are able to record all conversations and they are logged next to customers that have placed orders with us. Being able to add images to the live chat that show up as images rather then download links is great.
There are a few things, Im hoping richpanel will improve, the main one being the self service setup, which is a bit messy and complicated. On the customer end the live chat is great though. I love how the chat can be expanded (size) by the customer, but I wish we could control this happening automatically on certain pages, such as forms. While we can create draft orders in richpanel, I couldn't find a way to save uncompleted drafts to come back to later. This means I have to start them again or do it in shopify.
I can highly recommend Richpanel. Its already making a difference to our business and customer support. Special thanks to Mark and Deepan for their quick and reliable support. You guys are awesome!
I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep
As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.
Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.
You will LOVE it. I promise.
About this app
Launched
November 15, 2019
Languages
English, German, and Spanish
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsBuilt by Richpanel Inc
About Richpanel Inc
4.8 average rating
4 years building apps for the Shopify App Store
1885 Cabana Dr, San Jose, CA, 95125, US