Richpanel Ticketing Helpdesk

Richpanel Ticketing Helpdesk

by Richpanel

Manage customer service on email, live chat, phone & social

5.0 of 5 stars(43 reviews)

One helpdesk. All Channels

Manage Live Chat, Email, Facebook, Instagram, Phone from one simple dashboard. Upgrade from Zendesk, Freshdesk, Intercom, Gorgias

Order data at your fingertips

See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Amazon-like customer support

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Help Center & Self Service.


About Richpanel Ticketing Helpdesk

1,000+ Shopify brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free trial now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

Integrates with

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Free

Free

  • 100 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Starter

$50/month

or $40/month billed at $480 once per year

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Regular

$250/month

or $200/month billed at $2,400 once per year

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 2 stores

Self Service Pro

$750/month

or $500/month billed at $6,000 once per year

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • Connect 5 stores
  • SELF SERVICE PORTAL
  • HELP CENTER

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Puppy Dogs & Ice Cream Inc.

We were looking to transition our customer support team to a system that would be able to reduce our volume by introducing automation and offer our customers self-service potential. We started looking and testing out various different software companies and ended up stumbling upon Richpanel and honestly, this was the best discovery we made so far. Like honestly, no one came close to what this system could do alone for us! Our volume ended up decreasing by 55% so far, just because we utilized the tool's strengths (and that's just the begging week for us). You can custom tailor any questions with answers you want to appear for any order and make conditions when those questions appear. The possibilities here are absolutely limitless! Showcase different questions and provide different replies if the order contains a specific SKU, if the order contains a specific tag, if the order is fulfilled/unfulfilled, if the shipping method contains specific words or is equal to specific words, if the order is delivered, if it's not delivered but it is within/outside the service level, and so much more...like really there are sooooo many possibilities here! You can also style the answers however you want and you can even put adjustable data that will automatically change for different orders.
We are still working on finetuning everything and the goal is to automate our processes even further with Richpanel. Their support team is amazing and help us out as soon as any questions arise. They are also very receptive to feedback and already helped implement some changes that were recommended by us. I just can't praise the company and the software enough at this time! <3

activLife.net

Very easy to install and manage. I was up and running in less than 20 minutes. Their support was very helpful and resolved minor challenges very quickly. So far, I am loving the simple UI and UX of the app. I am going live and I will provide another review after a month on the system.

Nine Mile Clothing

Love this app! It offers you so much about the customers that contact. The support is amazing they really helped me to get started. I am new to this so i am looking forward to learning about what else the app can do! : ) Thank you!