Richpanel Helpdesk & Live Chat

Richpanel Helpdesk & Live Chat

Free plan available. 14-day free trial. Additional charges may apply.
Rating (5)
Reviews
Developer

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Integrates with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 30+ Integrations

Automate 60% of your support tickets and let agents convert more visitors to purchase.

Gain customer loyalty with a hassle-free customer experience and turn customer service into a revenue channel with Richpanel -the help desk purpose-built to make customer support easy. Centralize all order and customer conversation history from all channels in one inbox view. Automate customer service without frustrating customers by using Amazon-like customer self-service that provide instant resolutions. Effortlessly personalize at scale and drive sales from conversations.

Gain customer loyalty with a hassle-free customer experience and turn customer service into a revenue channel with Richpanel -the help desk purpose-built to make customer support easy. Centralize all order and customer conversation history from all channels in one inbox view. Automate customer service without frustrating customers by using Amazon-like customer self-service that provide instant resolutions. Effortlessly personalize at scale and drive sales from conversations. more
  • Provide instant resolutions with self-service flows and no agent involvement
  • Manage tickets from Email, SMS, Social Media (comments and DMs) in a single view
  • Quickly understand customer needs with complete order and conversation history
  • View, edit, cancel and create orders without leaving the help desk inbox
  • Measure revenue and performance of agents with support analytics and dashboards

Pricing

14-day free trial

Free

Free

  • 100 Conversations
  • Email & Live Chat
  • Facebook & Instagram
  • Multichannel Inbox
  • Order Actions
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$200/month

or $1,800/year and save 25%

$30 for additional 100 conversations

  • Everything in Free+
  • 1,000 Conversations Included
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$500/month

or $4,800/year and save 20%

$25 for additional 100 conversations

  • Everything in Starter+
  • 2,000 Conversations Included
  • WhatsApp + SMS
  • Self-Service Advanced
  • Basic Reports
  • CSAT Survey

Pro

$800/month

or $7,200/year and save 25%

+$20 for additional 100 conversations

  • Everything in Regular +
  • 5,000 Conversations included
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

Free

Free

  • 100 Conversations
  • Email & Live Chat
  • Facebook & Instagram
  • Multichannel Inbox
  • Order Actions
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$200/month

or $1,800/year and save 25%

$30 for additional 100 conversations

  • Everything in Free+
  • 1,000 Conversations Included
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$500/month

or $4,800/year and save 20%

$25 for additional 100 conversations

  • Everything in Starter+
  • 2,000 Conversations Included
  • WhatsApp + SMS
  • Self-Service Advanced
  • Basic Reports
  • CSAT Survey

Pro

$800/month

or $7,200/year and save 25%

+$20 for additional 100 conversations

  • Everything in Regular +
  • 5,000 Conversations included
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

99 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 27, 2023

Easy to use interface, easy to make customizations, very user friendly. Support staff is always available and willing to make requested changes so platform works with other integrations.

Pipcorn
United States
Time spent using app: 6 months
December 22, 2022

Thank you Richpanel!

All the information you need, all in one screen, able to take care of the customers with ease.

The support is amazing! They customized our screen and options to suit our specific needs.

Z Natural Foods
United States
Time spent using app: About 1 year
November 22, 2022

I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.

Brute Force Training
United States
Time spent using app: 9 months

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Integrates with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 30+ Integrations

Built by Richpanel Inc

About Richpanel Inc

5 average rating

3 years building apps for the Shopify App Store

Support

Send a message

1-415-498-1118

sales@richpanel.com

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