Richpanel Helpdesk & Live Chat
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About this app
Launched
November 15, 2019
Languages
English, Spanish, German, and Japanese
Categories
Customer order tracking , Support ticket managementIntegrates with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 30+ IntegrationsAutomate 60% of your support tickets and let agents convert more visitors to purchase.
Gain customer loyalty with a hassle-free customer experience and turn customer service into a revenue channel with Richpanel -the help desk purpose-built to make customer support easy. Centralize all order and customer conversation history from all channels in one inbox view. Automate customer service without frustrating customers by using Amazon-like customer self-service that provide instant resolutions. Effortlessly personalize at scale and drive sales from conversations.
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Provide instant resolutions with self-service flows and no agent involvement
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Manage tickets from Email, SMS, Social Media (comments and DMs) in a single view
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Quickly understand customer needs with complete order and conversation history
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View, edit, cancel and create orders without leaving the help desk inbox
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Measure revenue and performance of agents with support analytics and dashboards
Pricing
14-day free trialFree
Free
- 100 Conversations
- Email & Live Chat
- Facebook & Instagram
- Multichannel Inbox
- Order Actions
- FAQ Portal
- Self-Service Flows
- Customer Profile
Starter
$200/month
or $1,800/year and save 25%
$30 for additional 100 conversations
- Everything in Free+
- 1,000 Conversations Included
- Live Chat
- Basic Help Center
- Email Integration
- Team performance reports
Regular
$500/month
or $4,800/year and save 20%
$25 for additional 100 conversations
- Everything in Starter+
- 2,000 Conversations Included
- WhatsApp + SMS
- Self-Service Advanced
- Basic Reports
- CSAT Survey
Pro
$800/month
or $7,200/year and save 25%
+$20 for additional 100 conversations
- Everything in Regular +
- 5,000 Conversations included
- Queue Management
- Multi Lingual Support
- Multiple Stores
- Custom connectors & API
Free
Free
- 100 Conversations
- Email & Live Chat
- Facebook & Instagram
- Multichannel Inbox
- Order Actions
- FAQ Portal
- Self-Service Flows
- Customer Profile
Starter
$200/month
or $1,800/year and save 25%
$30 for additional 100 conversations
- Everything in Free+
- 1,000 Conversations Included
- Live Chat
- Basic Help Center
- Email Integration
- Team performance reports
Regular
$500/month
or $4,800/year and save 20%
$25 for additional 100 conversations
- Everything in Starter+
- 2,000 Conversations Included
- WhatsApp + SMS
- Self-Service Advanced
- Basic Reports
- CSAT Survey
Pro
$800/month
or $7,200/year and save 25%
+$20 for additional 100 conversations
- Everything in Regular +
- 5,000 Conversations included
- Queue Management
- Multi Lingual Support
- Multiple Stores
- Custom connectors & API
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
99 reviews
Easy to use interface, easy to make customizations, very user friendly. Support staff is always available and willing to make requested changes so platform works with other integrations.
Thank you Richpanel!
All the information you need, all in one screen, able to take care of the customers with ease.
The support is amazing! They customized our screen and options to suit our specific needs.
I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.
About this app
Launched
November 15, 2019
Languages
English, Spanish, German, and Japanese
Categories
Customer order tracking , Support ticket managementIntegrates with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 30+ IntegrationsBuilt by Richpanel Inc
Support
Send a message1-415-498-1118
sales@richpanel.com
Featured in
Tech stack
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