Richpanel Customer Service App

Richpanel Customer Service App

by Richpanel

The complete customer support app with self-service & helpdesk

5.0 of 5 stars(5 reviews)

Interactive self-service

Offer Amazon-like self-service dashboard on your store. Customers see orders, FAQs in one place to select an issue and submit a request.

All messages in one place

Provide customer support across email, live chat and WhatsApp. View and reply to all messages from one omnichannel inbox.

Resolve tickets instantly

Instantly resolve customer tickets. Cancel/edit/refund orders inside the helpdesk. View and use customer’s store data in responses.


About Richpanel Customer Service App

What’s Richpanel?

Richpanel is the customer service platform used by Shopify Plus and Shopify stores to create immersive support experiences for both the customers and support agents.

Teams using conventional helpdesks like Zendesk and Freshdesk, have to toggle between multiple tools like live chat, email, helpdesk & Shopify admin. With Richpanel you will be able to streamline your whole customer support operation inside one dashboard.

8 Reasons you should use Richpanel

Here are the top eight reasons our users love us.

1. Quicker resolution with the self-service workflows

With the fully customizable interactive self-service, customer can see all their order details, browse FAQs and conversations in one single UI. They can further select the issue with an order and request for support from the same place. Agents get all the context of the support requests to resolve the issue faster than ever.

2. Manage all support requests in one place

You can use Richpanel to support customers on Email, Live Chat and *WhatsApp. All conversations are organized in one simple collaborative inbox. Agents can view and reply to all messages from one shared inbox.

3. Spend less time switching between tools

Richpanel integrates with Shopify to display order data, tracking information and website activities inside the helpdesk. So teams can respond quickly without switching multiple tools.

4. Scale your customer support with unlimited users, teams and multiple stores

Create unlimited users and teams to streamline your customer support with easy collaboration. Connect multiple stores to unify your support process across brands.

5. Convert more visitors to customers with live chat

Support customers anywhere on the website and assist more conversions with a modern live chat messenger. Have full control over where and whom to show the messenger. Use bots to automatically collect visitor information, qualify leads and set reply-time expectations.

6. Use automation to scale your support

Use advanced assignment rules and custom workflows to eliminate repetitive support tasks and provide faster resolution.

6. Transform your customer service into a revenue-generating machine

Empower agents to Cross-Sell & Upsell inside the help desk. Agents can recommend products, create draft orders and email invoices.

8. Measure the ROI of customer service

See how customer service is influencing conversions and revenue. How satisfied your customers are with support. Measure your support performance with all the data you need.

We have both Free and Premium plans to match your needs. Please check the pricing for details.

Integrates with

  • Whatsapp,
  • Hubspot,
  • Email,
  • Gmail,
  • Live Chat

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Free

Free

100 free conversations/month. $10 per additional 100 conversations.

  • 100 conversations/month included

  • Unlimited Agents

  • Channels: Email + Chat

  • Connect 1 store

  • Customer service

Starter

$50/month

or $41.67/month billed at $500 once per year

$25 per 100 conversations.

  • 200 conversations/month included

  • Unlimited Agents

  • Channels: Email + Chat

  • Connect 1 store

  • Customer service

Regular

$200/month

or $166.67/month billed at $2,000 once per year

$20 per 100 conversations.

  • 1,000 conversations/month included

  • Unlimited Agents

  • Channels: Email + Chat

  • Connect upto 2 stores

  • Customer service

Pro

$600/month

or $500/month billed at $6,000 once per year

$15 per 100 conversations.

  • 4,000 conversations/ month

  • Unlimited Agents

  • Channels: Email + Chat + WhatsApp + FB + Instagram

  • Connect upto 6 stores

  • Customer service

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 5 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (5)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Monomat

I highly recommend this app for anyone looking to add a live chat. Their support is really helpful and responsive.

xWatch

Love it!
I highly recommend it to anyone as it has a great free plan to get you started.
Support, chat, and email, all in one!

Developer reply

January 23, 2020

Thank you for the review :)

Paradise Ranch Designs

I used this app to make our customer service more seamless! so far it has worked and their team is very responsive. I recommend this app as a useful tool for the customer service portion of your business! Amit is amazing