C:Hub Customer Accounts

Hi, thanks so much for feedback and so sorry for the bad experience. I've sent through an email and replied directly to your shopify case yesterday to help. Unfortunately it looks like my previous email response to the Shopify case may not have made it to you though.

I did reply to the case and once we saw that the email was seen, we expected you'd received the email and had no other questions. I've since spoken to the Shopify support team and they let us know that they'd seen the email reply from us, but it may not have alerted you so you may not have seen it and had a bad experience. So I've requested the Shopify team also reach out to you in your original case with my previous reply. I've also replied to that email and cc'd you into it to be on the safe side.

It would be great if we hear back from you and can answer any other questions you have.

Ezra

[UPDATE]

Thanks so much for taking the time to chat and was very glad to see that Shopify also reached out to alert you to our previous email response. Not sure why they didn't alert you but glad we've been able to answer all of your questions and make some further recommendations on Shopify customization and support.

Always feel free to reach out to me and I'll me more than happy to help.

Ezra