C:Hub Customer Accounts

Hi Trevor,

Ezra here from the C:Hub team, I've shot through a few emails to try and get in touch to discuss this one with you, but haven't heard back sorry. I've also tried reaching you on social media this afternoon and hope to hear from you soon.

But also just wanted to reply here to share as much information as possible for you.

I did jump into your account on our end and could see that you did uninstall our app on:

November 8, 2025 at 1:58 pm

and could see that the final subscription charge on the account was for the period of:

Nov 6 - Dec 6

The Shopify platform simply sees that our app was installed on the 6th, so it applies the charge for the month. However, this is actually a Shopify practice and fully controlled by the Shopify platform. As Shopify app developers, we use the built in Shopify subscription system that handles all payments, which is why you'd see the app charge on your Shopify invoice instead of serperately, from our business directly. I can absolutely understand the frustartion though and am more than happy to help.

I'd love to hear from you through email, or social media, anytime. We'll also pass this feedback onto the Shopify team, however please understand that the practice of carrying over subscription charges in this way, is not within our control and is completely handled by the Shopify platform and we'd really appreciate it if you'd re-consider your 1-Star review.

Also, sorry to hear you didn't recieve our automated emails, they may have landed in a junk or spam folder, but we'll also investigate that on our end to make sure our emails are as inbox friendly as possible.

Thanks Trevor, hope to hear from you soon.

Ezra