CustomerSure

This is just great! Love the way it's laid out. We've got lots of customer testimonials thanks to this app. Thank you for making it so user-friendly.

We've been using CustomerSure for a while now and think its a brilliant App. It's really helped us understand our customers and constantly improve our service. Fantastic guys, keep up the good work!

I love this app. Its a great time saver for me. Has reduced my number of phone calls, looks professional and is really easy to understand and use both for myself and customers. The support team is outstanding.

Customers often rely on reading independent reviews when making their final purchase decisions. Customer Sure adds credibility to our offer.

We've been using CustomerSure for over 2 years and we love it! Easy setup, great customer support, and a terrific way to make sure we keep delivering a top-notch customer experience!

We were contacted by CustomerSure and while hesitant at first, we couldn't be happier that we started using their platform. Off the bat, they have some of the best customer service we have experienced. They are almost always available and when we wanted a few customized things to work into our site, they were happy to help in any way they could. Seriously good stuff! It has since streamlined our entire customer service department and the feedback surveys have been a huge help in answering concerns and complaints we would have otherwise not known about. I'd give it more starts if I could!

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

One of the BEST apps we have used in our store, very easy to use and it gives back a LOT of useful information and costumers insights. If you are serious about e commerce you should have this app.

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.

Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.

Installing the app was painless (especially for someone like me who knows so little code).

Setting up the dashboard and the survey were easy to do.

Within 24 hours of set-up, I was getting immediate feedback from visitors.

Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.

Overall I highly recommend this app as a way of connecting with your customers after a transaction.

Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.