Be famous for great service
Collecting feedback benefits nobody. It's what you do with it that makes a difference. Find and fix problems for individual buyers.
Find & fix problems quickly
Know exactly which areas of your business are causing problems for buyers – staff, products, or anything else that's important to them.
Make it simple for customers
Customers give good feedback when they trust you. Send short surveys that respect their time, all triggered from your Shopify orders.
About CustomerSure
Support
- Privacy policy
- +44 191 695 6910
- support@customersure.com
Pricing 14-day free trial
See all pricing optionsShopify Starter
$199/month
Real-time customer fedback
Comprehensive follow-up features
NPS and CSAT reports & analysis
Branding
For up to 2500 orders per month
Pro
$499/month
Real-time customer fedback
Comprehensive follow-up features
NPS and CSAT reports & analysis
Branding
For up to 10,000 orders per month
Enterprise
$1,499/month
Real-time customer fedback
Comprehensive follow-up features
NPS and CSAT reports & analysis
Branding
For up to 50,000 orders per month
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
rplawn
Wow. I am really impressed with the simplicity of this app. This app makes it so easy to connect with your customers on a deeper level and find out how you can make their shopping experience optimal. I really like the fact that you can use a survey template, or create your own questions. This customization can do wonders for both you and your customers in meeting their needs!
Death Wish Coffee Company
We were contacted by CustomerSure and while hesitant at first, we couldn't be happier that we started using their platform. Off the bat, they have some of the best customer service we have experienced. They are almost always available and when we wanted a few customized things to work into our site, they were happy to help in any way they could. Seriously good stuff! It has since streamlined our entire customer service department and the feedback surveys have been a huge help in answering concerns and complaints we would have otherwise not known about. I'd give it more starts if I could!
ShoeMe.ca
We've been using CustomerSure for over 2 years and we love it! Easy setup, great customer support, and a terrific way to make sure we keep delivering a top-notch customer experience!