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We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs.
Pros:
**Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve.
**Hi Res output has generally been perfect for our needs
**Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons).
Cons:
**The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added.
**Output options are limited.
**PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. )
**Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do.
**Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.
Thank you for your feedback. We’re glad to hear you’re happy with our support and the app's functionality, and that you found it customizable without needing scripting or much extra work.
We appreciate your insights and are committed to addressing the areas for improvement you mentioned, such as the customer interface, output options, alignment tools, and for save size limitations we already increased it not just 4MB. If you have further suggestions or need assistance, please reach out. Thank you for being a valued user.
We have used Customify for a few years and are really pleased with it. The customer service is great.
Thank you so much for your kind words and for being a loyal customer of Customify for the past few years. We are delighted to hear that you are pleased with our service and that our customer service team has met your expectations.
Your feedback is incredibly valuable to us, and it motivates us to continue delivering high-quality service. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Very happy with the app, it simply does what it says it will.
Thank you for your positive feedback! We're thrilled to hear that you are very happy with the app and that it meets your expectations. Our goal is to provide a reliable and straightforward experience, and your satisfaction is our top priority.
If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
A very good app except for one thing, the customisation is charged as a separate product rather than incorporated into the full price of the product, this makes a mess of my integration that processes my orders. Other than that it works very well.
Thank you for your feedback and for sharing your experience with our app. We're glad to hear that it works very well for you overall. Currently with the new update we already using a new feature that will not create a new product. We always value our customer suggestions to improve our app.
I couldn't be more satisfied. Excellent app and excellent service. I totally recommend it.
Thank you for your positive feedback! Your review energizes us to improve the app and serve with heart.
If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. Upon thorough review, we have identified that the problem stemmed from a lack of communication, as your email was sent to our automated no-reply address instead of our support or helpdesk.
Please rest assured that we are here to support you, and we will promptly assist you with the refund process.
Best regards,
Customify Team
Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.
Thank you very much for your positive feedback on our application and on Hasan from our customer service team. We're thrilled to hear that he was able to resolve specific issues related to your usage. Your recommendation means a lot to us!
Please feel free to contact us if you have any further questions or need additional assistance. We're here to help!
There seems to be no customer support whatsoever. I have wrote to them and never got anything back.
Seemed to be a good software if they could have assistance to fix the little issues that occur.
We apologize for the inconvenience you've encountered with the Customify app. We acknowledge the frustration that arises when the app fails to perform as expected. We were able to address and respond to you about the issue which originated from another app that is not Customify.
We understand your disappointment regarding the delay in our response to your support ticket. If you're still experiencing difficulties with the app, please don't hesitate to reach out to us again, and we'll promptly assist you in troubleshooting the problem.
Best Regards,
Customify Team
The team is super helpful in getting this launched and ready within days. It's a game changer for my business. They are on the spot for any issues you have.
This app is amazing and with their customer service being so supportive you can just email them your issues and they will get back to you soon.
Thumbs up for the app and their service.