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Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.
Thank you for your feedback. We apologize for the frustrations you've encountered. Your insights are invaluable as we continually strive to enhance our app and services.
We acknowledge your concerns regarding the visibility of products on order pages and the app's loading times. We have already made improvements in these areas and are actively working on further enhancing the user interface and optimizing performance to ensure a smoother experience for all users.
Regarding the file size limit, we apologize for any inconvenience caused. We are currently reviewing our policies to better meet our users' needs in this regard. We also regret any confusion or frustration you experienced during your interaction with our support team.
Your feedback is taken seriously, and we are committed to promptly addressing these issues. If you have any additional feedback or need further assistance, please feel free to reach out to us.
Used to be a great app for product customization. Recently there have been constant server problems on the developer's side causing consistent downtime. They blame getting "hacked" but don't seem to have any plan to improve. There are plenty of Shopify apps that do the same thing in a more reliable way. I'll be sure to update this review in the event things improve but for now steer clear of this app Update 10/27: I said I would update this review as things progress. After posting this review the developer assured me a permanent fix would be put in place by yesterday. As of today, the app is completely down and inaccessible to all customers. I would strongly advise anyone to avoid using this app until things improve.
Thank you for your review.
We have upgraded our app servers to the higher performance server. We also use multiple servers now to optimize uptime.
After the App is live and customers are in use of Customify attributions from our site, there are multiple problems which Customify are not even responding, in the mean time we had to stop our Google adwords and sales campaigns.
Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. Upon thorough review, we have identified that the problem stemmed from a lack of communication, as your email was sent to our automated no-reply address instead of our support or helpdesk.
Please rest assured that we are here to support you, and we will promptly assist you with the refund process.
Best regards,
Customify Team
Apparently they dont respond or help out like many of the other customizer developers. 4 months no return contact. delete. and refund please.
There seems to be no customer support whatsoever. I have wrote to them and never got anything back.
Seemed to be a good software if they could have assistance to fix the little issues that occur.
We apologize for the inconvenience you've encountered with the Customify app. We acknowledge the frustration that arises when the app fails to perform as expected. We were able to address and respond to you about the issue which originated from another app that is not Customify.
We understand your disappointment regarding the delay in our response to your support ticket. If you're still experiencing difficulties with the app, please don't hesitate to reach out to us again, and we'll promptly assist you in troubleshooting the problem.
Best Regards,
Customify Team
Kamal is trying to be very helpful and he is always available. But THIS APP IS NOT EVEN A BETA VERSION OF A WORKING App. I wasted 2 months and many hours and some money to prepare images and try to have the app working properly. At the end for a fixed issue there is always a new one coming up. If you are a small business, this app can be a disaster and the kindness of its dev can make you believe in some solution that will never happen. I suggest TO SHOPIFY TO TEST APPS BEFORE TO SELL THEM ON THEIR STORE. this is unfair, VERY UNFAIR.
We applied this app to our store 15 days ago and it worked for all but two of those days. When we contacted tech support all we received as an answer as to why the app was not working was that they were awaiting the developer. Hasan simply wasted our time and kept telling us it would be fixed soon. All the while we wasted 16 hours of my web departments time and money.
Very frustrating app to work with. They installed the program for me and then I watched every single You Tube video trying to figure out how to do a simple text box where the letters would go in once the customer typed them in. They wasn't anything.
This was the last email I received from Kamal: "There is add text also i fix your button, but there is still some error, because your time give me headcache, but you can test using debut theme, i will work on it to solve it" YOU have a headache??? I have spent countless hours trying to get this to work. It has been several days now and nothing so onto the next.....
Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.
Hello,
We always replied to both your chat messages and emails in a timely manner. We already asked for collaborator access to help you set up the app. However, you haven't approved the access request till now.
Yet, you posted a negative review. It is not fair.
A very good app except for one thing, the customisation is charged as a separate product rather than incorporated into the full price of the product, this makes a mess of my integration that processes my orders. Other than that it works very well.
Thank you for your feedback and for sharing your experience with our app. We're glad to hear that it works very well for you overall. Currently with the new update we already using a new feature that will not create a new product. We always value our customer suggestions to improve our app.
Difficult to work with sometimes and the last several times I have ask for support it has either not been answered or I was blown off with a canned answer
Thank you for your feedback and patience. We're sorry for any frustrations you've experienced in the past.
We've made substantial improvements to our support to ensure you receive timely and personalized responses. You'll notice these positive changes and have a smoother experience going forward.
If you have any questions or need assistance, please feel free to reach out. We're here to help!
We are very happy for the attention given to us by Hasan. He was quick and efficient in solving the problems we had installing the App. This Application is the best and easiest to understand and use by our customers. We tried others and definitely stayed with Customify. Thank you Hasan for your support.
I used this app to create a customisable product on my e-commerce store and I am very impressed! So easy to use and setup and the customer service is amazing. I had some trouble with the app conflicting with my current theme so I messaged via messenger and had a reply within 20 minutes, to follow up the issue was resolved overnight. Extremely happy and would highly recommend this app
Es ist eine sehr tolle App und Sie haben schnellen Email Support. Ich würde es toll finden wenn die App noch größerer bekanntheit erlangt.
The app provides exactly the features I was looking for. Furthermore the customer support is great (quick and helpful). Thank you Hasan!
Customify is undoubtedly the best product customization solution available on Shopify. Of course, you have to know what you want to put in place. At this level, the support service is also excellent in every way. Integration questions and solutions are resolved within an hour. "Bravo" and thank you to the whole team. ERiC PELLETIER
ONTOCHROMIE
I was struggling with some technical issues, Hasan was very quick to solve all of my issues. Great app overall and excellent customer service!
Thank you for your review, we greatly appreciated it!
We will always be happy to help you 😊
I needed help getting the Customizer input window to display where I wanted it to be. I emailed support and within hours, I received a response explaining what I need to do and they even added an example. Solid support marks!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
Great app and the customer service has been beyond stellar! Easy to use, and customizable. Perfect for POD.
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I used this app to help customize products more. I had a few issues at first but was quickly helped out by the staff of this app. Highly suggest this app if you need multiple ways to cater to your customers.
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I had some issues with this app but they fixed it quickly! Feedback always came very quickly. This is a great App.
Had a few issues with the Server but was fixed very quickly! Great App for anyone who manufactures their own products.
Great app for customizing products. Hasan was so helpful and took care of every question I had. App is easy to use and affordable.
Customify product customizer work very well, easy and intuitive to manage. The customer service is Amazing
Good Customer service Hassan helped me fix issues with the mockup generator overall experience with the app is good
Hassan is very present and ready to help! I highly recommend this app.
All my request has been done successfully !
Hasan has been more than helpful. Answers all of my support questions in a timely manner and has truly overextended support. The app is great addition to my website launching soon. Thank you
Hasan is SUPER helpful and patient, the app is great, if you find a limitation or have a question just contact them and they fix if and help you with anything. they helped me so that my clients could see ALL fonts on ALL devices, etc. really the best costumer service
I've downloaded this customizer for a better customer experience. Turned out great! Had good communication with the customer service and they are responding fast. Recommending
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
It's a good app, initially had a problem but the support reacted immediately and got rid of the problem. TOP PERFORMANCE
Thank you for your feedback. We would be glad to assist you if there's a need.
This is a great app! It really gives my store a more professional appearance....and Hasan is the best Technical Support guy ever!!
The concept is good, but for some reason, it keeps telling me that I have been logged out. Hope there's more tutorial offered.
I can't say enough how awesome this app is! The customer service is outstanding. Hasan is super awesome and patient! I recommend this app for anyone wanting to add customization to their store. Thanks, Customify!!!!
True Voyage Apparel, Thank you for taking the time to share your experience with us. We're grateful to have customers like you.
Regards,
Erica
Usually I don't write a review even when I get a service i'm expecting based on what you pay for, but this app helped me a lot and without their best customer service I wouldn't be able to make it. Thank you Hasan as this guy is a superstar in being responsive as fast as you think and straight to the point and helpful. I appreciate all the handwork and I really recommend this app if you are in a customization industry.
I'm glad we were able to meet your expectations! It's wonderful that customify has made such a difference for you. We are glad and If there's anything else we can do to help, please let us know.
Regards,
Erica
how can i coontact you? i like this plug-in very much...............................................
Hello Blinkam,
You can always reach us at support@customify.co. We would be happy to work with you.
Regards,
Erica
Very easy and simple to use. Great for stores looking for customers to build/customize product. Hasan responded very quickly and fixed a few issues. App was working great it was more visual things I was trying to fix and again Hasan responded quickly fixed everything right away. Thank you!!
Great customer service !!
They are helping with setting up everything !
I wish it was free i just wanted a text box but i love how they help right away.
I have been trying to test it for a few days now unsuccessfully. When I spoke with CS Erica H, she advised to use it with Firefox. When I asked if it will eventually work with Chrome so I can make an informed decision to finalize which app to use post trial, her response was "I can see you are using Chrome, hence the suggestion to use Firefox" - verbatim - which is a stupid answer given the question. I responded back to "re-ask" my question but she did not bother replying. DON'T WASTE YOUR TIME WITH THIS APP. Small businesses have limited resources, including time and effort, and a day or two spent on figuring out one app that has many competition is a day wasted.
Advertised free plan for developing stores but actually no, must purchase a plan :( disappointing as I would like to try this for a new store
Great app, the customer service was exceptional! My theme can be problematic with apps but the support staff got on it right away, thank you.
Thank you so much for all your help. I had lots of requests for coding alterations on this app and Customify were fantastic in fulfilling all of my requirements. Would definitely recommend.
The app is Great. Not too expensive for all these features. Really easy to use. Amazing customer support. Thank you guys!
Great app! Just what we needed. The interface / dashboard is simple and easy to use for both the back end and for the customers. The app allows simple and more complex customizations to suit your products/services. Installation was a breeze. Technical support was top-notch and fast. Overall, we recommend this app.
Based on the review i installed this app and its really amazing and the support team is very professional. highly recommended
Hasan helped me fast! He was able to get the issue fixed the first time. I love this app! This app was easy to install as well.
Great customer service! The customize tool was working then all of the sudden stopped, I emailed Customify and got a response right away. They made some changed and kept in contact with me. They had to fix the coding or I.E and Edge. Love this APP, it is a great tool for providing custom service to my customers, and was easy to use
I wanted this app to work as the price and customisations were what I wanted but no go.
Keeps locking up when trying to add templates, and not enough product options. Doesn't have templates for rectangle objects like towels, as well as many other common products.
This app is insanely good, although I had to get help from the support, but Hasan was INCREDIBLE 1000/1000 RECOMMEND! Thank you so much for helping my store.
We are very pleased with how the App works and have used this App for over a 1000 shipped T-shirts as of now.
For our webshop, we've been able to style the front-end of the app completely to our liking by using some custom css.
The support is fast, typically responds within a day and solves bugs within a couple of days.
AMAZING App! Great and fast support! I love this App.
Thank you so much Hasan for the great ⭐️⭐️⭐️⭐️⭐️ 5 Stars Support !
AMAZING App! And great support! i love it. they act fast.
keep it up. i highly recommend this app..
It's a complete app ! A great thanks to the support who helped me for all my problems ! I recommande it to you !
I'm trying this app for my future shop, and I can say it's amazing ! Hasan Kamal is super reactive and got Customify installed on my shop in only a few hours. I recommend this app : really functional, easy to use and has a lot of features. Great !
I am new to this app and e-commerce. Customify both meets and exceeds my expectations. The technicial support is second to none. I highly recommend this app. It is both affordable and great value for the cost.
Excellent customer support.
And easy to use app.
I faced problem with using the app on Safari.
So, I used Chrome and it worked very well
I am glad that Customify pops up when I was looking for app for custom products. Hasan has been very helpful. I know him from Feb this year. Hasan listened to my ideas and has managed to create A FEW product demos for me. I changed the designs over and over. He is always patient and give me advice not only on custom products and also give me tips on how to run this store and design the layout of store.
Every time I have concerns and text him, he is always there. Thanks to him now my store is ready to go.
I highly recommend this app. Good app for custom products. Easy to communicate and the team is awesome with quick response.
Customify is very well-developed app with sophisticated customization functions that fit our needs. The customer support team is execellent to answer any question and trouble shoot promptly. The set up is simple and quick. Would highly recommend!!!
Perfect!!! Very fast and useful answers.
They are very very good.
You can try the app for free, it's very clear to use.
Very good app, they help me install the app and correct some css issue.Good work.Respond very quickly.