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When the app works, it is brilliant. However, the licensing system sucks! I lose my license every week and then no customers can customise. While support is very responseive they have not managed to fix the repeated licensing issue and it is losing me a lot of sales.
I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve.
I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products.
The support have been amazing in helping and providing some extra enhancements.
The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.
Great App! Hasan is super helpful on any issue.
Thank you so much for your amazing review! Your feedback truly inspires us to keep offering the best support and service we can. We’re always working hard to improve our app and services, and we’re so grateful for your support!
Made the perfect configurator with the help of the support. Hasan is the best!
We’re thrilled to help and so grateful for your fantastic review! Your kind words inspire us to keep improving our service and app. We’re dedicated to meeting your needs and can’t wait to continue growing together.
Great App,
Hasan is always willing to help me tweak things to work, its very much appreciated to someone that is a little non app savvy.
Thank you for your 5-star review! Every feedback from our customers is important to us. We are dedicated to helping our customers with every detail, no matter how small.
If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
The app itself is very useful and serves what it says, the support from the team is outstanding, they are very responsive and were able to meet all of our expectations. It really good knowing there's a very knowledgable team behind the app. Definitely recommend it
Thank you for the review. Positive feedback motivates us to improve our app and support. We always strive to do our best to meet customer expectations.
If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.
Thank you for your positive feedback! We're thrilled to hear that you are very happy with us We always try our best to satisfy our customers and help them with their request.
If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
Difficult to work with sometimes and the last several times I have ask for support it has either not been answered or I was blown off with a canned answer
Thank you for your feedback and patience. We're sorry for any frustrations you've experienced in the past.
We've made substantial improvements to our support to ensure you receive timely and personalized responses. You'll notice these positive changes and have a smoother experience going forward.
If you have any questions or need assistance, please feel free to reach out. We're here to help!
He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly
Thank you for your kind words. We're thrilled to hear that you found our support helpful in setting up the design. It's great to know that the communication was good and that you received quick assistance.
If you need further help or have any questions, please feel free to reach out. We're always here to assist you!
THE APP WORKS, BUT IT NEEDS MORE WORKS TO BE DONE ON IT.
We sincerely apologize for any inconvenience you may have experienced with the Customify app. We understand the frustration that arises when the app doesn't perform as expected. Your feedback is invaluable to us, and we are eager to hear your suggestions on how we can improve.
Please feel free to reach out to us with any questions or suggestions you may have. Our dedicated staff is always available to assist you and provide guidance. Your satisfaction is our top priority, and we are committed to continuously enhancing your experience with Customify.
Thank you for your understanding and continued support.
Sincerely,
Customify Team
Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.
Thank you for your feedback. We apologize for the frustrations you've encountered. Your insights are invaluable as we continually strive to enhance our app and services.
We acknowledge your concerns regarding the visibility of products on order pages and the app's loading times. We have already made improvements in these areas and are actively working on further enhancing the user interface and optimizing performance to ensure a smoother experience for all users.
Regarding the file size limit, we apologize for any inconvenience caused. We are currently reviewing our policies to better meet our users' needs in this regard. We also regret any confusion or frustration you experienced during your interaction with our support team.
Your feedback is taken seriously, and we are committed to promptly addressing these issues. If you have any additional feedback or need further assistance, please feel free to reach out to us.