Customify ‑ Custom Product App , 241 reviews

He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly

We have used Customify for a few years and are really pleased with it. The customer service is great.

Very happy with the app, it simply does what it says it will.

Difficult to work with sometimes and the last several times I have ask for support it has either not been answered or I was blown off with a canned answer

We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs.

Pros:
**Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve.
**Hi Res output has generally been perfect for our needs
**Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons).

Cons:
**The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added.
**Output options are limited.
**PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. )
**Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do.

**Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.

A very good app except for one thing, the customisation is charged as a separate product rather than incorporated into the full price of the product, this makes a mess of my integration that processes my orders. Other than that it works very well.

Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.

Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.

There seems to be no customer support whatsoever. I have wrote to them and never got anything back.
Seemed to be a good software if they could have assistance to fix the little issues that occur.

App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.