Customily Product Personalizer

I can't say enough about the team at Customily. Not only is the custom application top notch but the help the team provided along the way was fantastic! Jose was so knowledgeable and timely with his assistance that is really made (what would normally be frustrating for a non-tech guy) the process enjoyable, seeing your creations come to life. We tried countless other options and development teams but the team at Customily was by far the most helpful. We are looking forward to growing our business with the new design studio and making the process for our customers much more fun as well! Thank you Jose, Morena and the whole Customily team!!

I've been using Customily for a little over a month, and they may have the best support team out of any app I've used. They have guided me through every speedbump / issue I have faced and I can't thank them enough. The app has a small learning curve, but it is extremely powerful! I'd recommend Customily to anyone looking to create customizable products in their online shop.

Still learning the ins and outs but the app is quite powerful. Designing your own POD template is easy.

OUTSTANDING software!

Unless you've been living under a rock, then you know that personalization is key in the POD space.

Let's face it.. print on demand has become a commodity.. if you REALLY want to differentiate yourself, allow your customers to personalize their POD product.

There is a bit of a learning curve, but tech support is fantastic and once you figure it out it's not that difficult.

I've tested EVERY customizer product currently available as of Dec '23.. Hands down Customily beats them all easily.

This is a complete game changer for me.

Excellent experience with Customily. The support team and dev team are so helpful. Whenever there are problems using the app, they always reach out to us promptly. They keep upgrading to enhance customer satisfaction with the personalized products. What we love most is the real-time preview - making products much more attractive to customers. Highly recommend!

App works great! Wish I had discovered this years ago.

Amazing App!! This has help me elevate my designs with the personalization options and the library of clipart available. The best part is the customer can see exactly what they are getting on screen as they make their selections and it takes out the back and forth contact with them confirming their order.

It's the customer service for me. Yes, the app has several functionalities that opens up many possibilities for customization. I had a situation where I needed to offer a personalized blanket with different backgrounds. Half way into design, I realized I needed to offer a background remove option for customers' photos. It was crunch time and in the height of the holiday season--just 2 weeks away from Christmas and I didn't know how to integrate this feature into the design. I reached out to Customily, and the co-founder, Martina, of Customily responded. She connected me with Jose who literally dropped what he was doing to make a video to guide me through the process. I still needed help. Jose ended up creating the entire design and hooking up the api to my pod. Talk about going the extra mile. This is it! Customily takes care of their customers' needs and ensures that they have what's needed to deploy their products. Very appreciative of this app and the service they provide. Highly recommend them. Btw, they followed up with me recently and had a one on one to walk me through product creation with the app.

Our experience with Customily has been exceptional. The user-friendly interface streamlines our customer support processes, while their unparalleled customer service ensures our team has the resources necessary to achieve success.

Exceptional Turnaround in Service and Support

Initially, I left a 1-star review for Customily, detailing challenges with product uploads, design tool glitches, and a lack of effective customer support. My experience was frustrating, as I encountered difficulties in usage and felt the app fell short of its potential.

However, I recently decided to give Customily another chance, and I'm glad I did. This decision came after discovering that my own email settings were inadvertently blocking communications from Customily, which was a key factor in the initial support challenges I faced.

Upon reaching out again, I was assisted by Cecilia from customer service, and had the opportunity to speak with Josema and Gustavo during a Zoom call. The level of support and guidance I received this time was exceptional and far beyond what I had anticipated. They addressed my concerns thoroughly, demonstrating both the capabilities of the app and their commitment to user satisfaction.

This positive experience has led me to reconsider my initial impression. Not only have my issues been resolved, but I've also gained a deeper understanding of and appreciation for what Customily offers. The dedication of the support team, especially the personalized assistance from Cecilia, Jose, and Gustavo, has completely changed my perspective.

In light of this, I am updating my review to 5 stars. My renewed experience with Customily underscores the importance of open communication and the impact of dedicated customer service. I'm grateful for the patience and support provided by the Customily team, and I'm excited to continue using their app with a newfound appreciation for its potential and the team behind it.