Customily Product Personalizer

Amazing Josema was amazing help in learning how to use the app

Best app for customizing your products. Flexibility 100% and always uptime. Worth it!
We have been using it for over 3 years and it only gets better.

We have been using this app long before coming over to Shopify. I was worried about how the transfer would work and if would we have the same performance and results. We have! Our templates transferred over perfectly and the Shopify app works great. Great app for creating product customizations. Highly recommend.

Customily hielp me om mijn shop eenvoudig te integreren met top aanbieders van print-on-demand en stelde me in staat om personalisatie door de gebruiker aan te bieden op mijn site. Customily maakt zijn beloften waar op het gebied van gebruiksvriendelijkheid en efficiënte, snelle klantenservice. Met deze app kan ik me onderscheiden van de massa en echte klantbetrokkenheid creëren. Nogmaals bedankt voor de geweldige ondersteuning.

Once you know how to use it, the app is simple and easy to use, and it adds a lot of value to products and creatives. Customer service is excellent and one of the best I have come across

Today I received support by Zoom from Josema. It was an excellent meeting where my doubts were answered. This meeting with José helped me learn more about using Customily to improve my business. Thank you for the Amazing support we have received from you.

A very good app that can do most of the functions you want to achieve. I promise, you won't regret using it!

Exceptional Turnaround in Service and Support

Initially, I left a 1-star review for Customily, detailing challenges with product uploads, design tool glitches, and a lack of effective customer support. My experience was frustrating, as I encountered difficulties in usage and felt the app fell short of its potential.

However, I recently decided to give Customily another chance, and I'm glad I did. This decision came after discovering that my own email settings were inadvertently blocking communications from Customily, which was a key factor in the initial support challenges I faced.

Upon reaching out again, I was assisted by Cecilia from customer service, and had the opportunity to speak with Josema and Gustavo during a Zoom call. The level of support and guidance I received this time was exceptional and far beyond what I had anticipated. They addressed my concerns thoroughly, demonstrating both the capabilities of the app and their commitment to user satisfaction.

This positive experience has led me to reconsider my initial impression. Not only have my issues been resolved, but I've also gained a deeper understanding of and appreciation for what Customily offers. The dedication of the support team, especially the personalized assistance from Cecilia, Jose, and Gustavo, has completely changed my perspective.

In light of this, I am updating my review to 5 stars. My renewed experience with Customily underscores the importance of open communication and the impact of dedicated customer service. I'm grateful for the patience and support provided by the Customily team, and I'm excited to continue using their app with a newfound appreciation for its potential and the team behind it.

Best services in this niche.
Powerful tool.
Responsive customer support.
If you're looking for user-friendly customisation software - Customily is the best choice.

It's the customer service for me. Yes, the app has several functionalities that opens up many possibilities for customization. I had a situation where I needed to offer a personalized blanket with different backgrounds. Half way into design, I realized I needed to offer a background remove option for customers' photos. It was crunch time and in the height of the holiday season--just 2 weeks away from Christmas and I didn't know how to integrate this feature into the design. I reached out to Customily, and the co-founder, Martina, of Customily responded. She connected me with Jose who literally dropped what he was doing to make a video to guide me through the process. I still needed help. Jose ended up creating the entire design and hooking up the api to my pod. Talk about going the extra mile. This is it! Customily takes care of their customers' needs and ensures that they have what's needed to deploy their products. Very appreciative of this app and the service they provide. Highly recommend them. Btw, they followed up with me recently and had a one on one to walk me through product creation with the app.