Reseñas (259)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 7% de las calificaciones son de 1 estrellas
Fecha de modificación: 15 de enero de 2025

Having to leave customily now. Support has become non existant, there are so many bugs with it im losing customers. Absolutely zero help, after years of spending so much with them.

I've lost faith now, and have moved to another app.

Annalise Jewellery
Reino Unido
Más de 2 años usando la aplicación
Customily respondió 4 de agosto de 2023

Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website!
If you have any questions or need assistance, feel free to reach out.
Happy customizing!

Fecha de modificación: 30 de junio de 2022

I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved

Fami Gifter - Personalized Gifts For Family
Vietnam
11 meses usando la aplicación
Customily respondió 3 de junio de 2022

We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from Shopify itself. They haven’t been able to fix this bug yet, which makes that some stores receive their orders without the personalization information while using the Dynamic Checkout Button (or Buy it Now button).

While we wait for Shopify to solve this issue, we highly recommend all stores remove the Dynamic Button to get the orders correctly.
We have addressed this issue on our Facebook groups, and you can follow it on this thread, where several apps are complaining about the same issue. We’re not the only ones affected by this.
https://community.shopify.com/c/shopify-apis-and-sdks/buy-it-now-button-not-saving-line-item-properties-on-checkout/m-p/1637746

Having said all this, we hope you can reconsider your negative review since, unluckily, it’s an issue that exceeds us at this point. We totally understand your frustration, as we all are frustrated about this matter. Rest assured that we will continue to work hard to solve it and will keep pushing Shopify for an answer.

28 de noviembre de 2022

It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.

Floria Jewelry
Australia
5 meses usando la aplicación
Customily respondió 28 de noviembre de 2022

Hello! We're sad that Customily wasn't the right fit for your store! You didn't uninstall the app yet, that's why you received charges, but our team has already reached out to assist you! :)

5 de diciembre de 2023

One of the worst apps I ever worked on
They don't have auto-save features, after working for 3 hours and my connection failed, I had to start all over again and this is not the first , second or third time this would be happening.
Secondly the app loads very slow

Pinnacle Dreamland
Estados Unidos
3 meses usando la aplicación
Customily respondió 12 de febrero de 2024

We're sincerely sorry to hear about your frustrating experience with our app.

Your feedback is incredibly valuable to us, and we're actively working on improving these aspects of our app to provide a smoother and more efficient user experience. We appreciate you bringing these issues to our attention and will prioritize addressing them in our future updates.

Having said that, we're happy that you're still using our app, so whenever you're available for a call just let us know.
We'd love to learn more about your needs and identify areas for improvement since we're committed to making your experience with our app as seamless as possible.

28 de julio de 2024

Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...

WAUZY
Austria
Alrededor de 7 horas usando la aplicación
Customily respondió 17 de septiembre de 2024

Hello, we tried to reach you several times but we had no response.
First of all, we're sorry to read that your experience wasn't as expected.

We noticed that you only used our app for a couple of hours, which is a really short time to fully understand Customily's potential. We're confident that if you give us a little more time, you could change your mind about us and what you can achieve with our app!

If you ever want to try again, we'll be more than happy to assist you. We strive to improve and provide the best user experience possible for our users, and you won't be an exception!
We hope to see you back soon!

7 de septiembre de 2021

No replay of support mail, options getting messy not follow its name. Product cant connect to template

jacktheunicorn
Estados Unidos
Alrededor de 1 mes usando la aplicación
Customily respondió 7 de septiembre de 2021

Hi Jack, I'm sorry you had this experience. Cecilia from our support team tried contacting you by email with no response. https://i.imgur.com/gB9lgNh.png

Could you please send us a message to support@customily.com? Our team of designers and developers is ready to help with whatever you need. Your templates are working perfectly, so it's probably a small detail or setting that needs to be adjusted. :)

Best,
Martina

27 de marzo de 2023

Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization, and it is urgent for us, received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.

AOVILA
Estados Unidos
5 días usando la aplicación
Customily respondió 15 de mayo de 2023

Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it lives up to your expectations :)
We are happy to still have you as a customer, in spite of this misunderstanding. As we mentioned over email, our service does not include configuring products for our customers (with over 3500 customers, and selling more than 2 million products, that would be impossible!). Still, we are happy to help whenever we can.
Anyway, I believe your products are working just as you want them to, which is what's important! If you need more help you know where to find us.