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Having to leave customily now. Support has become non existant, there are so many bugs with it im losing customers. Absolutely zero help, after years of spending so much with them.
I've lost faith now, and have moved to another app.
Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website!
If you have any questions or need ...
I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved
We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from ...
It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.
Hello! We're sad that Customily wasn't the right fit for your store! You didn't uninstall the app yet, that's why you received charges, but our team has already reached out ...
One of the worst apps I ever worked on
They don't have auto-save features, after working for 3 hours and my connection failed, I had to start all over again and this is not the first , second or third time this would be happening.
Secondly the app loads very slow
We're sincerely sorry to hear about your frustrating experience with our app.
Your feedback is incredibly valuable to us, and we're actively working on improving these ...
Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...
Hello, we tried to reach you several times but we had no response.
First of all, we're sorry to read that your experience wasn't as expected.
We noticed that you only used ...
No replay of support mail, options getting messy not follow its name. Product cant connect to template
Hi Jack, I'm sorry you had this experience. Cecilia from our support team tried contacting you by email with no response. https://i.imgur.com/gB9lgNh.png
Could you please ...
Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization， and it is urgent for us， received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.
Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it ...