Reseñas (258)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 7% de las calificaciones son de 1 estrellas
Fecha de modificación: 15 de enero de 2025

Having to leave customily now. Support has become non existant, there are so many bugs with it im losing customers. Absolutely zero help, after years of spending so much with them.

I've lost faith now, and have moved to another app.

Annalise Jewellery
Reino Unido
Más de 2 años usando la aplicación
Customily respondió 4 de agosto de 2023

Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website!
If you have any questions or need ...

Fecha de modificación: 30 de junio de 2022

I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved

Fami Gifter - Personalized Gifts For Family
Vietnam
11 meses usando la aplicación
Customily respondió 3 de junio de 2022

We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from ...

28 de noviembre de 2022

It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.

Floria Jewelry
Australia
5 meses usando la aplicación
Customily respondió 28 de noviembre de 2022

Hello! We're sad that Customily wasn't the right fit for your store! You didn't uninstall the app yet, that's why you received charges, but our team has already reached out ...

5 de diciembre de 2023

One of the worst apps I ever worked on
They don't have auto-save features, after working for 3 hours and my connection failed, I had to start all over again and this is not the first , second or third time this would be happening.
Secondly the app loads very slow

Pinnacle Dreamland
Estados Unidos
3 meses usando la aplicación
Customily respondió 12 de febrero de 2024

We're sincerely sorry to hear about your frustrating experience with our app.

Your feedback is incredibly valuable to us, and we're actively working on improving these ...

28 de julio de 2024

Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...

WAUZY
Austria
Alrededor de 7 horas usando la aplicación
Customily respondió 17 de septiembre de 2024

Hello, we tried to reach you several times but we had no response.
First of all, we're sorry to read that your experience wasn't as expected.

We noticed that you only used ...

7 de septiembre de 2021

No replay of support mail, options getting messy not follow its name. Product cant connect to template

jacktheunicorn
Estados Unidos
Alrededor de 1 mes usando la aplicación
Customily respondió 7 de septiembre de 2021

Hi Jack, I'm sorry you had this experience. Cecilia from our support team tried contacting you by email with no response. https://i.imgur.com/gB9lgNh.png

Could you please ...

27 de marzo de 2023

Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization, and it is urgent for us, received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.

AOVILA
Estados Unidos
5 días usando la aplicación
Customily respondió 15 de mayo de 2023

Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it ...