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Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...
Hello, we tried to reach you several times but we had no response.
First of all, we're sorry to read that your experience wasn't as expected.
We noticed that you only used our app for a couple of hours, which is a really short time to fully understand Customily's potential. We're confident that if you give us a little more time, you could change your mind about us and what you can achieve with our app!
If you ever want to try again, we'll be more than happy to assist you. We strive to improve and provide the best user experience possible for our users, and you won't be an exception!
We hope to see you back soon!
Customily has exceeded my expectations! The app's intuitive interface makes customization a breeze. The range of design options is impressive, and the real-time previews ensure customers get exactly what they want. Seamless integration with Shopify and top-notch customer support make Customily a must-have for any e-commerce business.
Thank you so much for your review! Your kind words encourage us to keep growing and deliver an ever-better solution for our users!! We'll keep working hard to offer the best solution possible for product personalization!
Great personalization options, really good documentation and very helpful support. Thank you very much
Thank you very much for your review :) we love working with Majowis as well! Let us know if we can help you with anything else!
Very good app. The support is excellent and very fast! The tutorials and live sessions are very helpfull. Love this apo
Thank you so much for your positive feedback!
We're thrilled to hear that you're enjoying our app and finding the support, tutorials, and live sessions helpful. Our team works hard to provide a seamless experience for our users, and your encouraging words motivate us to keep delivering top-notch service. If you ever have any questions or suggestions, feel free to reach out. We appreciate your support!
I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved
We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from Shopify itself. They haven’t been able to fix this bug yet, which makes that some stores receive their orders without the personalization information while using the Dynamic Checkout Button (or Buy it Now button).
While we wait for Shopify to solve this issue, we highly recommend all stores remove the Dynamic Button to get the orders correctly.
We have addressed this issue on our Facebook groups, and you can follow it on this thread, where several apps are complaining about the same issue. We’re not the only ones affected by this.
https://community.shopify.com/c/shopify-apis-and-sdks/buy-it-now-button-not-saving-line-item-properties-on-checkout/m-p/1637746
Having said all this, we hope you can reconsider your negative review since, unluckily, it’s an issue that exceeds us at this point. We totally understand your frustration, as we all are frustrated about this matter. Rest assured that we will continue to work hard to solve it and will keep pushing Shopify for an answer.
I am new to the app and trying to figure it out. Many components. I think once I adjust to it, I will love it.
Thanks for your review! :) We're so happy to have you on board!
Remember we have several support channels to help you through your initial steps! From email, to live chat, and live sessions twice a week! Don't hesitate to ask for assistance if you need it, we're here to help you! ;)
App có giao diện rất thân thiện và dễ sử dụng cho khách hàng.
Cho 5sao về độ nhiệt tình của các bạn support!!!!! <3
Cảm ơn vì đánh giá tốt của bạn! :) Chúng tôi rất vui được hỗ trợ bạn và mong muốn tiếp tục hợp tác trong năm nay! Nếu bạn cần thêm thông tin, xin vui lòng liên hệ cho chúng tôi.
This app is very good and can be a game changer in my site. I use for my product and it is very good.
Thank you for your review! We're glad that you're enjoying Customily :)
Let us know if we can help you with anything else!
It's quite vast and at the same time if difficult for a lay man to make formats. For background colour change, assets are required which is a huge task. Imagine we had to make 100s of images of each colour (bus of sizes & shapes) and then fix it in their system for each product? I mean, in today's world why it is not automated? There should be a tool to do this. Printable file is always not correct. We have to fix manually. Overall it's time & resource consuming solution which is not 100% automated & expensive app to work with.
It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.
Hello! We're sad that Customily wasn't the right fit for your store! You didn't uninstall the app yet, that's why you received charges, but our team has already reached out to assist you! :)