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Comprehensive and detailed technology service for our custom merch business. Jose has helped us massively each step of the way with any of the tech issues.
Thank you so much for your kind words!
We're thrilled to know you're satisfied with Customily and that Jose could assist you effectively with your tech needs.
If you have any further questions or require additional support, please don't hesitate to reach out. We're here to help!
Customily is an amazing personalization app. You can do anything you want with it.
So, so, sooooo powerful!
Thank you for your review! We're happy to know that you're enjoying Customily and finding it powerful and versatile. If you ever have any questions or need assistance, don't hesitate to reach out. Happy customizing!
i coldnt publish a new product . it is just not working!!
Hello! We tried to contact you to offer assistance but it's impossible to reach you. Your website is not working either.
First of all, we're really sorry if you had a bad experience with our app. Our goal is always to be a helpful tool for merchants who want to sell personalized products, not the other way around.
Having said that, we noticed that you only tried Customily for 41 minutes and didn't attempt to use any of our available support channels when you faced an issue.
We'd like to invite you to try it again, for a longer period of time, so you can truly understand what Customily can do and how you can benefit from it. We can give you all the training that you need in order to get your products published successfully.
We hope to see you back soon!
Love this app . its very powerful and not easy at first, but the team is great and always ready to help , when creating designs or playing with templates i just wish there was a bit more details on what does what , but so far i love what this app can do and priovide.
Luna, thank you for your kind review!
We understand that it might be a bit challenging at first, but we're working hard every day to improve our app, and we're glad our team has been able to assist you. Your feedback on needing more detailed explanations is precious to us.
Keep exploring and creating amazing designs—there's so much more to discover! We're here to help you each step of the way! :)
The app is great and has a lot of potential. It is quite complex to use and requires a lot of time to get familiar with, which is understandable given its many features. This app needs good and active customer service that is easily accessible. Unfortunately, my experiences with technical support have been poor. I have had several instances where I waited several days for a response to a simple question, and it feels like they are impossible to reach and uninterested in helping. This is a shame because the app itself is good, but the complex features require customer support that is readily available and willing to help.
Much too expensive for a personalization App!
Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...
Hello, we tried to reach you several times but we had no response.
First of all, we're sorry to read that your experience wasn't as expected.
We noticed that you only used our app for a couple of hours, which is a really short time to fully understand Customily's potential. We're confident that if you give us a little more time, you could change your mind about us and what you can achieve with our app!
If you ever want to try again, we'll be more than happy to assist you. We strive to improve and provide the best user experience possible for our users, and you won't be an exception!
We hope to see you back soon!
App works great! Wish I had discovered this years ago.
Thank you so much for your review and support!
We're thrilled to hear that you're enjoying the app. If you need any assistance while using the app, feel free to let us know.
Happy to have you with us!
Thank you for creating this app. I am new and just learning how to use it. The Youtube videos are great. The Live sessions are very informative. I needed more understanding about the app than the support person could convey to me, so they set me up for a live one on one training call. That call was Awesome. Plenty of help available if you need it. I am glad I choose to use this app and highly recommend it.
Thank you so much for your wonderful review!
We're so happy to read that you're finding our YouTube videos and Live Sessions helpful :D you're welcome to join us anytime you want!
We work hard to ensure all our users have the resources and assistance they require. If you have any further questions or need more help, please don't hesitate to reach out!
We're here for you, and we're glad you chose our app.
Happy customizing!
Although there is a huge learning curve for this app, and it's a bit pricey, the customer support is second to none! They go above and beyond to help me 'fix' my designs, which I almost always have to do. I also think the graphics and capabilities far surpass other customization apps. I appreciate having a weekly live class to attend and rely heavily on the YouTube replays.
Thank you so much for your thoughtful review!
We're delighted to hear that our customer support team has been able to assist you effectively and that you're finding value in the weekly live classes and YouTube replays.
We understand that the learning curve can be steep, and we're continuously working on improving the user experience to make it more intuitive!
Please don't hesitate to reach out if you have any further suggestions or need more assistance. Happy customizing!