Reseñas (259)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 7% de las calificaciones son de 1 estrellas
10 de diciembre de 2024

I am at the beginning of my online store and cecilia helped me so much!

Rotkehlchen&Co
Alemania
29 días usando la aplicación
12 de noviembre de 2024

Lovely support, always ready to help!
Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app.
Recently, new 'onboarding-sessions' were added also.
And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!

Atelier Amelia
Bélgica
9 meses usando la aplicación
Customily respondió 13 de noviembre de 2024

Thank you so much for your thoughtful review! 💜
We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗

6 de noviembre de 2024

Great app, great support :)

medgravyr
Suecia
9 meses usando la aplicación
Customily respondió 7 de noviembre de 2024

Thank you for your review! 😊 We're so glad to read you're enjoying the app and finding our support helpful. If you ever have questions or need assistance, we're here to help!

28 de octubre de 2024

Henri was great. He was very helpful
Request #46430: How would you rate the support you received?
My dissatisfaction was not with him.
I wanted to make that clear
I love the App
Wish I could communicate by phone for support when needed..

ReNew Golf Balls
Estados Unidos
Más de 1 año usando la aplicación
Customily respondió 31 de octubre de 2024

Thank you so much for your kind words and we're happy to read Henri was helpful 💜
We understand the value of phone support and are always exploring ways to enhance our service 😊
In the meantime, we're here to help via our current channels: Live Chat during business hours in the App, and e-mail support. You can also ask for a zoom call if you need extra training!
We're committed to making sure you have a great experience with the app. Thank you again for your feedback and support!

12 de diciembre de 2024

Very useful
efficient support
good service
solutions accurately
thanks a lot!!!!

Katherine Candle
Estados Unidos
6 días usando la aplicación
16 de noviembre de 2024

Fantastic App. Any questions dealt with by Support (Julieta).

Off Centre Gifts
Reino Unido
27 días usando la aplicación
8 de noviembre de 2024

Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!

Walledio
Suecia
Alrededor de 1 mes usando la aplicación
Customily respondió 11 de noviembre de 2024

Thank you so much for your amazing feedback! 🤗
We're happy to know that Customily has made such a positive impact on your business. It's also wonderful that Josema was able to provide the tailored support you needed and that he went the extra mile to ensure everything ran smoothly. We pride ourselves on delivering personalized, attentive service, and it's always rewarding to know it makes a difference. Thanks again for recommending us—we’re here whenever you need us! 💜

29 de octubre de 2024

The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.

Viralcitron
Vietnam
4 meses usando la aplicación
Customily respondió 31 de octubre de 2024

Thank you for sharing your feedback with us 🤗
We’re pleased to hear you appreciate the variety of features our app offers. We understand that efficiency is important, and we're actively working on streamlining workflows to reduce repetitive steps.
Regarding support, we're sorry to hear about the delays and will review this to improve response times. We're also grateful to Truong Quynh for being there for you, and we'll ensure the whole team is aligned to provide faster, more accessible support.
Remember you can reach us by email and there's also a Live Chat in the App during business hours where you can talk directly with our experts.
Thank you again for helping us improve! 💜

Fecha de modificación: 5 de noviembre de 2024

Super profesional!!

Lafloid
España
9 meses usando la aplicación
Customily respondió 22 de octubre de 2024

Thank you so much! Your review means a lot to us! 💜
If you need help with anything don't hesitate to contact us again!

22 de octubre de 2024

The support team member, Julieta, gave quick response to me and arrange the setup at their end so that I can use my Customily account in two Shopify stores in short time.

LDSGIFT
RAE de Hong Kong (China)
3 meses usando la aplicación
Customily respondió 24 de octubre de 2024

Thank you for sharing your experience! We're so glad Julieta could provide quick support and help set up your Customily account across both Shopify stores. We're committed to making the process as seamless as possible. Don't hesitate to reach out if you need any more assistance! 💜