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Their support team is top notch and others from the organization have jumped in to help with configuration needs. Couldn't recommend them enough. Met with several other vendors and am glad that we've partnered with Customily.
Thank you so much for your kind review! :)
We're thrilled to hear that our whole team has met your expectations and honored to have earned your recommendation
If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to help and are grateful for the opportunity to partner with you!
I strongly advice you to never use that app. As a Shopify Plus customer you can be sure we know how things should work. But this app... Oh my god.. The team behind it is unwilling to hear about critical bugs. They just keep telling you to find "hacks" and "workarounds" instead of fixing things on their end.
As a business owner I always spend time first to learn the basics before I hire team members for tasks, but with Customily, unless you hire cheap workpower to spend 8 hours per day on what else could be done in 30 minutes (without bugs and with a proper UX) – you are going to go completely nuts.
In 3 months we couldn't even launch our first customizable design because although the replies from the support are coming fast – they WON'T FIX ANYTHING. Heck I even offered free UI/UX consultation to them to be able to do something finally, but they haven't replied on that.
Here is just a FRACTION of the bugs and pain points:
1. When you press CMD+Z to get back, 30% of the time the layers position will be messed up with no way to revert it except manual work.
2. You can't move multiple layers positions in bulk (although the option exists it doesn't work when you have many layers on the design).
3. If you have many layers be prepared for manual labor like no other. Instead of offering functionality to set standard thumbnails for each layer you'll need to go one by one and change these. You can think it's not a problem but when you got 400 layers to change it becomes very painful and could be fixed super fast by the team.
4. The UX is so bad, I proudly tell colleagues about it being the app with the worst UX I've seen since probably 2010. They overcomplicate everything with no reason, honestly it sometimes feels like they just want you to suffer.
5. You can't clone designs – for those of you who didn't use the app – designs are the building blocks of your products. As soon as you change the name of the option set inside that design you can not longer clone it. Now think you have created a base with 400 layers, spend days on it, and now you can't reuse it to create new designs because it won't copy. This one takes them already 18 days to fix and they're probably not even close because they still try to figure out how to "hack" our way through instead of just fixing it for god sake.
Please stay away from this app no matter what. Your life is too valuable to spend it on Customily. Learning your way thorough a bug hell which will never compensate at the end. Please understand that unless you want to be a freelancer who does Customily for other people you will go through weeks of learning without any value at the end. You will eventually face a huge bug which ruins your workflow and they won't be interested in fixing it. You will then come here are leave a 1-star review just like me, spending even more time on pointless things which won't bring you any sales.
Dear David, thank you for your feedback. We're deeply sorry that you had a bad experience with our app, is not in our spirit to be a problem for anyone, but a solution.
We have gathered all your feedback, from this review and the multiple calls with our team, and will keep working hard to make Customily as best as possible.
Even if we're unhappy that we couldn't meet your expectations, all feedback is always useful and helps us grow.
If you'd ever like to try our app again, we'll be more than ready to assist you.
O aplicativo é muito bom! Te dá muitas alternativas de edições e facilitou muito os pedidos em minha loja. O time de suporte também sempre disposto a ajudar. Recomendo.
Obrigado pelo seu feedback positivo! Ficamos muito felizes em saber que o nosso aplicativo está atendendo às suas necessidades e facilitando os pedidos em sua loja. Nossa equipe de suporte está sempre aqui para ajudar, e é ótimo saber que você teve uma boa experiência com eles. Agradecemos pela recomendação e esperamos continuar a oferecer um excelente serviço!
Much too expensive for a personalization App!
Thank you very much to customer service Henri for his patient help and explanation.The plug-in function is very useful
You're very welcome! :D
We're happy to hear that Henri provided patient assistance and explanations to enhance your experience. It's fantastic to know that you find the plug-in function so useful. If you have any more questions or need further assistance, feel free to reach out anytime!
App works great! Wish I had discovered this years ago.
Thank you so much for your review and support!
We're thrilled to hear that you're enjoying the app. If you need any assistance while using the app, feel free to let us know.
Happy to have you with us!
i coldnt publish a new product . it is just not working!!
Hello! We tried to contact you to offer assistance but it's impossible to reach you. Your website is not working either.
First of all, we're really sorry if you had a bad experience with our app. Our goal is always to be a helpful tool for merchants who want to sell personalized products, not the other way around.
Having said that, we noticed that you only tried Customily for 41 minutes and didn't attempt to use any of our available support channels when you faced an issue.
We'd like to invite you to try it again, for a longer period of time, so you can truly understand what Customily can do and how you can benefit from it. We can give you all the training that you need in order to get your products published successfully.
We hope to see you back soon!
Bonjour je me suis fait facturer involontairement une somme de 45€ alors que j’avais rien demander j’attends un remboursement
Hello! We understand that you didn't want to use our app and issued a refund immediately. We've been trying to reach you to let you know during the past weeks, but we got no response.
We hope you can consider updating or removing your review since the issue has been resolved.
Also, we'll be more than happy to assist you if you ever want to try our app. We hope to hear back from you soon!
It is not user-friendly. Confusing operation. It is not working properly. It takes time to load up. Poor customer support. Worst app ever.
Hello Tiana! We're truly sorry that you had a bad experience with our app on your first use attempt. We work hard daily to be a solution for our users and assist them as best as possible, so we're deeply sad that we couldn't meet your expectations. We hope you can give us a second chance soon so we can show you how amazing Customily can be!
Den besten support den ich bis jetzt gesehen habe der hammer
Vielen Dank für Ihre freundlichen Worte!
Wir freuen uns sehr zu hören, dass Sie so positive Erfahrungen mit unserem Support-Team gemacht haben. Wenn Sie in Zukunft Hilfe benötigen, zögern Sie nicht, uns zu kontaktieren. Wir sind hier, um zu helfen!