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I used the app for more than 1 year it all good and perfect and the customer support is perfect I recommended
Thank you so much for your positive feedback!
We're thrilled you've been enjoying the app for over a year and had a great experience with our customer support. Your recommendation means a lot to us, and we're grateful for your continued support. If you ever have any questions or suggestions, feel free to reach out. We're here to help!
Customily is really amazing! It's the best app I've ever used, especially with its customer service function, no matter what problem I have, it's always there to help me solve it in the first place, which is really great!
Thanks for your kind review :) we're happy that you're enjoying our app and that you find our support team helpful. We work hard to be of service and give our users the best experience possible!
Great app for personalization. Really made a difference with online personalization for all of my products. Easy to learn and use. Great customer service. Highly recommend!
Thanks for your review and support! We're happy to have you on board and to help your business grow! :)
Customily is a game changer for my POD business and personalization has increased my AOV Customily Support Team has been remarkable. From the moment I reached out for assistance, their exceptional service and dedication left me thoroughly impressed.
The one:one training with Josema Rodriguez has exceeded my expectation. He takes his time to explain the system and provide accurate and comprehensive solutions when I have had issues with my products. At one point, he helped me with my design on Photoshop to resolve the issue of an image size on a shirt . This personal touch left a lasting impression on me and further solidified my belief in their commitment to customer satisfaction.
Thank you so much for your fantastic review of Customily! :)
We're thrilled to hear that our platform has been a game-changer for your POD business. We strive to provide exceptional support and it's wonderful to know that our Support Team has been remarkable in assisting you.
We're delighted that your one-on-one training with Josema exceeded your expectations. We believe in providing a personalized touch to our support, and it's fantastic to know that this experience left a lasting impression on you. Your feedback further reinforces our commitment to delivering top-notch customer satisfaction.
Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to reach out to our dedicated support team!!
UPDATE:
I've been rocking with CUSTOMILY now for months and many of the issues in my original review have been fixed. They have taken action on all my concerns from the original review. Here is what's been done since my review: Alignment tools have been added, Undo has been added, they've updated the option preview images to automatically crop saving me a ton of time, they've recently introduced layouts which will make my life so much easier. I am going to leave my original review below so you can see what my issues were originally before the improvements. ****Original Review Below****
I was so excited to find this app. I thought it would truly be the answer to my personalized prayers. They are on the right track but have major room for improvement. Here are the I've experienced to date: 1. Incorrect Production Files (not the options customer chose) 2. No undo button when setting up templates. You mess up you just have to start over. 3. No alignment tools in the template builder. 4. Adding new items to libraries already in use is a nightmare. I added a new hair option and I still haven't recovered from the massive mess it has made of my options. 5. Bugs galore hints the issues I'm having with the production files and libraries. 6. My last few tickets have been left unresolved. One ticket they sent me a messaging saying they were closing it cause they hadn't heard from me in 4 days but I was waiting on them to resolve the issue that I had written in about. Like I said they are on the right track but they are not there yet. I'm going to give them a little more time to make this right before I look for a less buggy app. I forgot to add the fact that there are usage fees. In and of itself it isn't bad but when the app is producing incorrect files and charging you for each one THAT is a BIG problem. I'm losing money, customer confidence its just plain bad business.
OUTSTANDING software!
Unless you've been living under a rock, then you know that personalization is key in the POD space.
Let's face it.. print on demand has become a commodity.. if you REALLY want to differentiate yourself, allow your customers to personalize their POD product.
There is a bit of a learning curve, but tech support is fantastic and once you figure it out it's not that difficult.
I've tested EVERY customizer product currently available as of Dec '23.. Hands down Customily beats them all easily.
This is a complete game changer for me.
Thank you so much for your amazing review! We truly appreciate your positive feedback and are so happy to hear that you find our software outstanding and that it has made a significant impact on your business!
We're committed to ensuring that our users have the best experience possible, and your success is our priority ;) If you ever have any further questions, suggestions, or feedback, feel free to reach out!
This really nice apps,we used it for customize of sneakers,and a lot of customers like it.Also we will use it for apparels,tumblers and hats customize marketing.Thanks for such good app.
Thank you for your trust so far, and for your kind review!
We're happy that you're enjoying Customily :)
Let us know if we can help you with anything else!
This App is the perfect addition to our store, the team was fantastic at fixing any issues we've had. I would definitely recommend!
Thanks for your review and recommendation! We're happy to be of help and hope to continue working together for a long time! :)
Of the available apps that provide customization options for customers to upload photos and input text and change fonts, etc., this seems to have the most user friendly interface. The customer service from Customily has been very responsive. While there is a learning curve it seems well worth it. It is a real difference maker for selling personalized products.
Thank you for your review! We're happy to read that our app is helping you sell personalized products, that's what we aim for!
If you need help with anything, don't hesitate to reach our team again! ;)
I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved
We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from Shopify itself. They haven’t been able to fix this bug yet, which makes that some stores receive their orders without the personalization information while using the Dynamic Checkout Button (or Buy it Now button).
While we wait for Shopify to solve this issue, we highly recommend all stores remove the Dynamic Button to get the orders correctly.
We have addressed this issue on our Facebook groups, and you can follow it on this thread, where several apps are complaining about the same issue. We’re not the only ones affected by this.
https://community.shopify.com/c/shopify-apis-and-sdks/buy-it-now-button-not-saving-line-item-properties-on-checkout/m-p/1637746
Having said all this, we hope you can reconsider your negative review since, unluckily, it’s an issue that exceeds us at this point. We totally understand your frustration, as we all are frustrated about this matter. Rest assured that we will continue to work hard to solve it and will keep pushing Shopify for an answer.