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Lots of options for customization! I am just getting started but the design opportunities are endless! Excited!
Thanks for your review! We're so happy to have you on board! Welcome to Customily! :D
If you need help with anything don't hesitate to reach our support team for assistance, we're here to help you!
Thank you Martina for your help, also appreciate the help from all the team members. Yet still, this APP might be very powerful, it's still very hard to use...
Thanks for your review and feedback! We are working on improving our tutorial videos so everyone can learn how to use Customily faster. If you need further assistance, don't hesitate to let us know, we're here to help you!
It's been a game changer for us. We're pushing the system pretty hard and there's always room for improvement, particularly with bulk capabilities, but we love this app and it's an important part of our buying experience now. Also, they've been good to work with and are responsive, for which we are also grateful!
Thanks for your kind review! :) We'll definitely keep working hard to make the app better for our users! We're happy to be helpful to your business, if you need help don't hesitate to contact us!
I absolutely recommend this app. They have top notch customer service and they will go above and beyond to help you with any issues. They reached back out immediately and even got on a zoom call with me personally to walk me through my issue step by step, found an issue in the code on my Shopify store and fixed within an hour!! Jose is amazing and super easy going and explains things thouroughly for you to understand and he also recorded the session for me so I could go back and watch at any time. They also have step by step videos on Youtube you can watch at any time for several different features.
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you had a great encounter with our customer service, especially with Jose. It's our commitment to go above and beyond for our users, and we're delighted that our team was able to promptly assist you.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We value your feedback and are here to support you. Thank you again for recommending our app!
It's a good app, makes things super easy to sell by offering personalized products. Good speed and easy to use.
Amazing Josema was amazing help in learning how to use the app
Thanks for your review, Laura!
We're happy to read that Josema has been of help to you, he's amazing!
If you need further assistance don't hesitate to let us know! Have a wonderful end of the year! :)
Customily is a game-changer for our store! The level of customization is unparalleled, and our customers love how easy it is to personalize their purchases. The user-friendly interface makes creating unique designs a breeze. Plus, the app is reasonably priced, making it a cost-effective solution for our business.
One of the best features is the seamless integration between design and production. The quick and convenient link ensures that our custom products are made and shipped in no time. The support team is also outstanding, always ready to assist and address any questions promptly.
Highly recommended for any store looking to boost customer satisfaction with personalized products. Thank you
Thank you so much for your wonderful review of Customily!
We're thrilled to hear that our platform has had such a positive impact on your store.
Our support team works hard to provide excellent assistance, and we're happy to see their efforts have been recognized. Your recommendation means a lot to us, and we'll continue working to deliver the best service possible.
If you ever need further assistance or have any suggestions, feel free to reach out. We're here to support you every step of the way.
Thank you for choosing Customily!
Exceptional Turnaround in Service and Support
Initially, I left a 1-star review for Customily, detailing challenges with product uploads, design tool glitches, and a lack of effective customer support. My experience was frustrating, as I encountered difficulties in usage and felt the app fell short of its potential.
However, I recently decided to give Customily another chance, and I'm glad I did. This decision came after discovering that my own email settings were inadvertently blocking communications from Customily, which was a key factor in the initial support challenges I faced.
Upon reaching out again, I was assisted by Cecilia from customer service, and had the opportunity to speak with Josema and Gustavo during a Zoom call. The level of support and guidance I received this time was exceptional and far beyond what I had anticipated. They addressed my concerns thoroughly, demonstrating both the capabilities of the app and their commitment to user satisfaction.
This positive experience has led me to reconsider my initial impression. Not only have my issues been resolved, but I've also gained a deeper understanding of and appreciation for what Customily offers. The dedication of the support team, especially the personalized assistance from Cecilia, Jose, and Gustavo, has completely changed my perspective.
In light of this, I am updating my review to 5 stars. My renewed experience with Customily underscores the importance of open communication and the impact of dedicated customer service. I'm grateful for the patience and support provided by the Customily team, and I'm excited to continue using their app with a newfound appreciation for its potential and the team behind it.
Thank you so much for taking the time to revisit your experience with Customily and for updating your review. We sincerely appreciate your willingness to give us another chance and are thrilled to hear about the exceptional turnaround in your service and support experience.
It's truly heartening to know that Cecilia, Jose, and Gustavo were able to provide you with the level of assistance and guidance you needed to address your concerns thoroughly. We take great pride in our commitment to user satisfaction, and it's incredibly rewarding to see that dedication reflected in your renewed perspective.
Your kind words about our team's dedication to open communication and personalized support mean a lot to us. We understand the importance of these aspects in fostering positive user experiences, and we're grateful for the opportunity to demonstrate our commitment to your satisfaction.
Thank you once again for updating your review and for your continued support. We're delighted to have you as a valued member of the Customily community, and we're excited to continue serving you with the highest level of service and support.
Customily might initially appear overwhelming with its impressive array of tools and features, but what truly sets them apart is their exceptional support staff. Throughout my learning process with their app, I've reached out to them multiple times, and I must say, their patience and assistance have been outstanding in every chat. I want to extend my heartfelt gratitude to the entire team for providing such an incredible product and backing it up with an amazing support system! This five-star review is well-deserved.
Thank you so much for taking the time to share your wonderful experience with Customily!
We are thrilled to hear that you've found our features impressive and that you're happy with our support team. Providing top-notch customer service is a priority for us, and it's heartwarming to hear that our team's patience and assistance have been outstanding during your learning process. Your words of appreciation mean a lot to each member of our team.
Rest assured, we'll keep striving to maintain the high standard you've come to expect from us!!
A very interesting customization plugin! It's helped me make all kinds of novelties that my customers really like, thanks!
Thanks for your review! :)
We're happy to read that both you and your customers are enjoying our app!
If you need help with anything don't hesitate to let us know! Happy new year!