Customily Product Personalizer

Customily Product Personalizer

리뷰 (220)

전체 평점
4.6
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
    198
  • 평점의 2%가 별 4개입니다
    5
  • 평점의 1%가 별 3개입니다
    2
  • 평점의 1%가 별 2개입니다
    3
  • 평점의 5%가 별 1개입니다
    12
2021년 9월 7일

No replay of support mail, options getting messy not follow its name. Product cant connect to template

jacktheunicorn
미국
앱 사용 기간 대략 1개월
답글 Customily개 2021년 9월 7일

Hi Jack, I'm sorry you had this experience. Cecilia from our support team tried contacting you by email with no response. https://i.imgur.com/gB9lgNh.png

Could you please send us a message to support@customily.com? Our team of designers and developers is ready to help with whatever you need. Your templates are working perfectly, so it's probably a small detail or setting that needs to be adjusted. :)

Best,
Martina

2023년 3월 27일

Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization， and it is urgent for us， received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.

AOVILA
미국
앱 사용 기간 5일
답글 Customily개 2023년 5월 15일

Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it lives up to your expectations :)
We are happy to still have you as a customer, in spite of this misunderstanding. As we mentioned over email, our service does not include configuring products for our customers (with over 3500 customers, and selling more than 2 million products, that would be impossible!). Still, we are happy to help whenever we can.
Anyway, I believe your products are working just as you want them to, which is what's important! If you need more help you know where to find us.

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