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Very nice app and support! :)
Thank you so much for your review! 😊 We're happy that you're enjoying the app and that our support team could help. If you ever need assistance, we're here for you!
Henri was great. He was very helpful
Request #46430: How would you rate the support you received?
My dissatisfaction was not with him.
I wanted to make that clear
I love the App
Wish I could communicate by phone for support when needed..
Thank you so much for your kind words and we're happy to read Henri was helpful 💜
We understand the value of phone support and are always exploring ways to enhance our service 😊
In the meantime, we're here to help via our current channels: Live Chat during business hours in the App, and e-mail support. You can also ask for a zoom call if you need extra training!
We're committed to making sure you have a great experience with the app. Thank you again for your feedback and support!
Lovely support, always ready to help!
Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app.
Recently, new 'onboarding-sessions' were added also.
And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!
Thank you so much for your thoughtful review! 💜
We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗
Great app, great support :)
Thank you for your review! 😊 We're so glad to read you're enjoying the app and finding our support helpful. If you ever have questions or need assistance, we're here to help!
Super profesional!!
Thank you so much! Your review means a lot to us! 💜
If you need help with anything don't hesitate to contact us again!
The support team member, Julieta, gave quick response to me and arrange the setup at their end so that I can use my Customily account in two Shopify stores in short time.
Thank you for sharing your experience! We're so glad Julieta could provide quick support and help set up your Customily account across both Shopify stores. We're committed to making the process as seamless as possible. Don't hesitate to reach out if you need any more assistance! 💜
Hands down the best app we've found for product customization!
We are a manufacture. Customily's set of tools gave us the ability to personalize our products on ALL major platforms allowing our customers to easily get the orders customized and to their shops or homes quickly.
Support: AMAZING. Price: AMAZING
Thank you so much for your amazing review! 😍
We're thrilled to hear that Customily has been a game-changer for your product customization and that our tools have helped streamline the process across all platforms.
We truly appreciate your feedback and look forward to continuing to support your business!
This app is quite difficult with many features. But thanks to the development team and the support team, they have supported me a lot to improve my product. My questions are mostly answered quickly. However, sometimes I cannot contact the support team via Chatlive even though it is during business hours. But no problem, the support team is still very friendly and enthusiastic. Thank you to the whole team, hope the team will continue to develop stronger and have more diverse features for sellers.
Thank you for your honest feedback! We're glad to hear that our support team has been helpful and responsive in improving your product experience.
We apologize for any inconvenience with the Live Chat availability during business hours, and we appreciate your understanding. Your suggestions for more diverse features are valuable, and we're always working to enhance our platform. Thank you for your support, and we look forward to continuing to grow with you!!
The learning curve was/is steep, but once you get that down, It's very flexible with what it can do. I've gone through several web meetings with Jose and I wanted to do something that hadn't been done. Jose sorted it out, figured out the steps needed to make it work and It works perfectly.
Augusto has also been incredible, developing methods to get the final product figured out. They are very good to work with and I highly recommend.
It will constantly evolve, but this site is driven by customily, and its working perfectly.
https://racepacedesigns.com/
Thank you so much for your thoughtful review! 🤗
We're thrilled to read that you've had a great experience with both Jose and Augusto. Our team always strives to go above and beyond to ensure that everything works perfectly for your specific needs, and it's great to know that we've been able to do that for you. We truly appreciate your recommendation and look forward to continuing to evolve with you as your business grows.
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Customily!
Great program to personalize your POD products. They even have premade designs that are easy to make your own, too! Some of the aspects take a little learning, but they provide tons of tutorials and videos on you tube to help you find your way. It's so worth it to learn because the finished products are amazing and customers love the attention to detail.
Thank you so much for your wonderful feedback! 😊
We're glad you're enjoying our personalization features and premade designs. We understand that there can be a bit of a learning curve, and it’s great to know our YouTube tutorials have been helpful. We keep working hard to make Customily the best possible!
Our team is also always available for assistance, so if you ever need anything, we’re here to help. Happy customizing! ✨