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While I wanted to love this app because it is a bit easier than Teeinblue and has similar features, the fact that you still need to hire a Fiverr to help you is still frustrating. It's not simple to use and I am beyound frustrated. Especially when trying to save designs. This should be a BASIC feature.
Unfortunately, there is no way to save designs. Even when you do save it, your image and text just disappears, so that if you want to reuse the design on another POD item, you have to redesign the entire thing all over again.
Picture doing the same design repeatedly just to place it on 50 different items. It's incredibly frustrating and time consuming. While support was willing to send help docs, it doesn't change the fact that this basic feature doesn't work correctly. The app is also very misleading.
They boast that you can use the background remover and cartoonizer features. What they fail to mention, is that you will need to spend hundreds, maybe thousands of dollars more to connect to third party apps to use these features. So these features DON'T actually come with the app as they've listed. Do yourself a favor and look elsewhere for another product personalizer.
If you want to cancel the free trial they dont even allow it, you need to contact them so that they add the "billing section" to your account. Its a whole mess, shopify shouldnt allow this. Dont install
You can absolutely uninstall the app at any time, there is no need to contact us to cancel! Simply uninstalling the app from your Shopify store will automatically stop any future billing.
The billing section part is for stores that are from other platforms, not Shopify, so maybe there was a misunderstanding there. If you have any other concerns or questions, feel free to reach out, and we’d be happy to help!
Bonjour je me suis fait facturer involontairement une somme de 45€ alors que j’avais rien demander j’attends un remboursement
Hello! We understand that you didn't want to use our app and issued a refund immediately. We've been trying to reach you to let you know during the past weeks, but we got no response.
We hope you can consider updating or removing your review since the issue has been resolved.
Also, we'll be more than happy to assist you if you ever want to try our app. We hope to hear back from you soon!
i coldnt publish a new product . it is just not working!!
Hello! We tried to contact you to offer assistance but it's impossible to reach you. Your website is not working either.
First of all, we're really sorry if you had a bad experience with our app. Our goal is always to be a helpful tool for merchants who want to sell personalized products, not the other way around.
Having said that, we noticed that you only tried Customily for 41 minutes and didn't attempt to use any of our available support channels when you faced an issue.
We'd like to invite you to try it again, for a longer period of time, so you can truly understand what Customily can do and how you can benefit from it. We can give you all the training that you need in order to get your products published successfully.
We hope to see you back soon!
I strongly advice you to never use that app. As a Shopify Plus customer you can be sure we know how things should work. But this app... Oh my god.. The team behind it is unwilling to hear about critical bugs. They just keep telling you to find "hacks" and "workarounds" instead of fixing things on their end.
As a business owner I always spend time first to learn the basics before I hire team members for tasks, but with Customily, unless you hire cheap workpower to spend 8 hours per day on what else could be done in 30 minutes (without bugs and with a proper UX) – you are going to go completely nuts.
In 3 months we couldn't even launch our first customizable design because although the replies from the support are coming fast – they WON'T FIX ANYTHING. Heck I even offered free UI/UX consultation to them to be able to do something finally, but they haven't replied on that.
Here is just a FRACTION of the bugs and pain points:
1. When you press CMD+Z to get back, 30% of the time the layers position will be messed up with no way to revert it except manual work.
2. You can't move multiple layers positions in bulk (although the option exists it doesn't work when you have many layers on the design).
3. If you have many layers be prepared for manual labor like no other. Instead of offering functionality to set standard thumbnails for each layer you'll need to go one by one and change these. You can think it's not a problem but when you got 400 layers to change it becomes very painful and could be fixed super fast by the team.
4. The UX is so bad, I proudly tell colleagues about it being the app with the worst UX I've seen since probably 2010. They overcomplicate everything with no reason, honestly it sometimes feels like they just want you to suffer.
5. You can't clone designs – for those of you who didn't use the app – designs are the building blocks of your products. As soon as you change the name of the option set inside that design you can not longer clone it. Now think you have created a base with 400 layers, spend days on it, and now you can't reuse it to create new designs because it won't copy. This one takes them already 18 days to fix and they're probably not even close because they still try to figure out how to "hack" our way through instead of just fixing it for god sake.
Please stay away from this app no matter what. Your life is too valuable to spend it on Customily. Learning your way thorough a bug hell which will never compensate at the end. Please understand that unless you want to be a freelancer who does Customily for other people you will go through weeks of learning without any value at the end. You will eventually face a huge bug which ruins your workflow and they won't be interested in fixing it. You will then come here are leave a 1-star review just like me, spending even more time on pointless things which won't bring you any sales.
Dear David, thank you for your feedback. We're deeply sorry that you had a bad experience with our app, is not in our spirit to be a problem for anyone, but a solution.
We have gathered all your feedback, from this review and the multiple calls with our team, and will keep working hard to make Customily as best as possible.
Even if we're unhappy that we couldn't meet your expectations, all feedback is always useful and helps us grow.
If you'd ever like to try our app again, we'll be more than ready to assist you.
Much too expensive for a personalization App!
It is not user-friendly. Confusing operation. It is not working properly. It takes time to load up. Poor customer support. Worst app ever.
Hello Tiana! We're truly sorry that you had a bad experience with our app on your first use attempt. We work hard daily to be a solution for our users and assist them as best as possible, so we're deeply sad that we couldn't meet your expectations. We hope you can give us a second chance soon so we can show you how amazing Customily can be!
Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...
Hello, we tried to reach you several times but we had no response.
First of all, we're sorry to read that your experience wasn't as expected.
We noticed that you only used our app for a couple of hours, which is a really short time to fully understand Customily's potential. We're confident that if you give us a little more time, you could change your mind about us and what you can achieve with our app!
If you ever want to try again, we'll be more than happy to assist you. We strive to improve and provide the best user experience possible for our users, and you won't be an exception!
We hope to see you back soon!
I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved
We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from Shopify itself. They haven’t been able to fix this bug yet, which makes that some stores receive their orders without the personalization information while using the Dynamic Checkout Button (or Buy it Now button).
While we wait for Shopify to solve this issue, we highly recommend all stores remove the Dynamic Button to get the orders correctly.
We have addressed this issue on our Facebook groups, and you can follow it on this thread, where several apps are complaining about the same issue. We’re not the only ones affected by this.
https://community.shopify.com/c/shopify-apis-and-sdks/buy-it-now-button-not-saving-line-item-properties-on-checkout/m-p/1637746
Having said all this, we hope you can reconsider your negative review since, unluckily, it’s an issue that exceeds us at this point. We totally understand your frustration, as we all are frustrated about this matter. Rest assured that we will continue to work hard to solve it and will keep pushing Shopify for an answer.
It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.
Hello! We're sad that Customily wasn't the right fit for your store! You didn't uninstall the app yet, that's why you received charges, but our team has already reached out to assist you! :)