Customily Product Personalizer , 175 条评论
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Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization， and it is urgent for us， received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.
Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it lives up to your expectations :)
We are happy to still have you as a customer, in spite of this misunderstanding. As we mentioned over email, our service does not include configuring products for our customers (with over 3500 customers, and selling more than 2 million products, that would be impossible!). Still, we are happy to help whenever we can.
Anyway, I believe your products are working just as you want them to, which is what's important! If you need more help you know where to find us.
I am new to the app and trying to figure it out. Many components. I think once I adjust to it, I will love it.
Thanks for your review! :) We're so happy to have you on board!
Remember we have several support channels to help you through your initial steps! From email, to live chat, and live sessions twice a week! Don't hesitate to ask for assistance if you need it, we're here to help you! ;)
Found this app poorly executed. The designer is slow and setup of artworks is cumbersome. Do yourself a favour and try Teeinblue instead. Cheaper with more features. EDIT: In reply to the developer. 1 day was all I required to evalutate the apps performance. I also did not appreciate the email I recieved after uninstalling from your team, where it says "I know you currently have another personalizer tool, but" and attempted to point out "that i'm missing out on a more realistic preview". Again, the alternate app mentioned is cheaper and seems to load faster, and is more straightforward in its setup tools. Thanks
Hello! Thanks for your feedback. We’re sorry to read that you had a bad experience in such a short time! We’d love it if you had tried our app for more than a day to understand its potential.
Of course, you are invited to try it again in the future if your current app doesn’t meet your expectations :)
They haven't updated to the new Printful API token after months.. Edit: They have since corrected this.