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The learning curve was/is steep, but once you get that down, It's very flexible with what it can do. I've gone through several web meetings with Jose and I wanted to do something that hadn't been done. Jose sorted it out, figured out the steps needed to make it work and It works perfectly.
Augusto has also been incredible, developing methods to get the final product figured out. They are very good to work with and I highly recommend.
It will constantly evolve, but this site is driven by customily, and its working perfectly.
https://racepacedesigns.com/
Thank you so much for your thoughtful review! 🤗
We're thrilled to read that you've had a great experience with both Jose and Augusto. Our team always strives to go above and beyond to ensure that everything works perfectly for your specific needs, and it's great to know that we've been able to do that for you. We truly appreciate your recommendation and look forward to continuing to evolve with you as your business grows.
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Customily!
This app is not that good:
1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged.
2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else.
3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue.
4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately.
Doesn't matter
Goodbye ...... never again!
I had an amazing experience with Customily's support team, thanks to Julietta! She quickly resolved my issue and was incredibly kind and professional throughout the process. Her assistance exceeded my expectations, and I truly appreciate her dedication to helping customers. Highly recommend their service!
Thank you so much for your wonderful review! We're delighted to hear that Julieta provided you with such excellent support. We'll be sure to pass along your kind words to her.
At Customily, we’re committed to providing exceptional service, and it’s great to know we exceeded your expectations. Your recommendation means a lot to us! 😊
Hands down the best app we've found for product customization!
We are a manufacture. Customily's set of tools gave us the ability to personalize our products on ALL major platforms allowing our customers to easily get the orders customized and to their shops or homes quickly.
Support: AMAZING. Price: AMAZING
Thank you so much for your amazing review! 😍
We're thrilled to hear that Customily has been a game-changer for your product customization and that our tools have helped streamline the process across all platforms.
We truly appreciate your feedback and look forward to continuing to support your business!
Customily is a great app for Shopify to be up to date with the market trends for customization products. The app has a lot of features, which will require time to learn, but very rapidly it's obvious, how much potential and opportunities it provides for the shop owners and designers. The support team is really amazing, for most of the questions there are already tutorials and solutions within the app, but the team is very patient in steering their users in the right direction or explain it extra if needed. Direct integration with many POD providers is a big plus. Thank you guys!
Thank you so much for your kind words! 😍 We're happy to read that you're finding value in Customily and its features.
We understand that there's a learning curve, but it's great to know you recognize the potential it offers. We're especially happy that our support team has been helpful and that our integration with POD providers is making a positive impact.
Your feedback means a lot to us, and we're always here to help if you need anything further. Thanks again for choosing Customily! 💜
The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.
Thank you for sharing your feedback with us 🤗
We’re pleased to hear you appreciate the variety of features our app offers. We understand that efficiency is important, and we're actively working on streamlining workflows to reduce repetitive steps.
Regarding support, we're sorry to hear about the delays and will review this to improve response times. We're also grateful to Truong Quynh for being there for you, and we'll ensure the whole team is aligned to provide faster, more accessible support.
Remember you can reach us by email and there's also a Live Chat in the App during business hours where you can talk directly with our experts.
Thank you again for helping us improve! 💜
Easy use and great service
Thanks for your kind words! We're glad you found it easy to use and enjoyed our service. Let us know if you ever need anything!
I have a very unique product that I offer and Jose from the customily team was able to help me and spend tons of time making sure that my product was set up exactly the way I envisioned it. He made videos to help walk me through updating the features in the future and was SO helpful in making sure my products were exactly what I needed. The customer support team is so helpful!
Thank you so much for your kind words! 😍
We're thrilled to hear that José and the rest of our customer support team could assist you in bringing your unique product vision to life.
It's great to know that the videos and guidance provided were helpful. We're always here to support you and ensure everything is just right. Thanks again for choosing us!
Once you learn how to use this program it's not that difficult and you'll be happy that you took the time to figure out how to use it. There is a learning curve but I have had nothing but great interaction with their representatives. My questions have all been answered quickly and with patience I sometimes didn't deserve with the silly questions I might be asking. If you want to customize products, this is the way to go. Once you set it up, you're done. Give it a try. I don't think you'll regret it.
Thank you so much for your review! 💜
We're happy to know that you had a positive experience with our app and our support team. Your kind words motivate us to keep delivering excellent service. We're delighted that you're enjoying the customization options, and we hope the app continues to meet your needs.
Thanks again for recommending us!
Really good customer support that fixes almost any issue within a good time.
Also a great community where suggestions from customers (us) is taken seriously and being evaluated ...and if possible implemented in the tool.
Also a great tool to work with
Thank you so much for your review! 😊
We're happy to know that you've had a positive experience with our customer support and that you find value in our community.
We take every suggestion seriously, and it's great to read you appreciate that. We're constantly working to improve the tool, and your feedback plays a huge part in that.
If you need anything else, we're here to help!