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Henri was great. He was very helpful
Request #46430: How would you rate the support you received?
My dissatisfaction was not with him.
I wanted to make that clear
I love the App
Wish I could communicate by phone for support when needed..
Thank you so much for your kind words and we're happy to read Henri was helpful 💜
We understand the value of phone support and are always exploring ways to enhance our service 😊
In the meantime, we're here to help via our current channels: Live Chat during business hours in the App, and e-mail support. You can also ask for a zoom call if you need extra training!
We're committed to making sure you have a great experience with the app. Thank you again for your feedback and support!
This app is quite difficult with many features. But thanks to the development team and the support team, they have supported me a lot to improve my product. My questions are mostly answered quickly. However, sometimes I cannot contact the support team via Chatlive even though it is during business hours. But no problem, the support team is still very friendly and enthusiastic. Thank you to the whole team, hope the team will continue to develop stronger and have more diverse features for sellers.
Thank you for your honest feedback! We're glad to hear that our support team has been helpful and responsive in improving your product experience.
We apologize for any inconvenience with the Live Chat availability during business hours, and we appreciate your understanding. Your suggestions for more diverse features are valuable, and we're always working to enhance our platform. Thank you for your support, and we look forward to continuing to grow with you!!
The learning curve was/is steep, but once you get that down, It's very flexible with what it can do. I've gone through several web meetings with Jose and I wanted to do something that hadn't been done. Jose sorted it out, figured out the steps needed to make it work and It works perfectly.
Augusto has also been incredible, developing methods to get the final product figured out. They are very good to work with and I highly recommend.
It will constantly evolve, but this site is driven by customily, and its working perfectly.
https://racepacedesigns.com/
Thank you so much for your thoughtful review! 🤗
We're thrilled to read that you've had a great experience with both Jose and Augusto. Our team always strives to go above and beyond to ensure that everything works perfectly for your specific needs, and it's great to know that we've been able to do that for you. We truly appreciate your recommendation and look forward to continuing to evolve with you as your business grows.
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Customily!
Great program to personalize your POD products. They even have premade designs that are easy to make your own, too! Some of the aspects take a little learning, but they provide tons of tutorials and videos on you tube to help you find your way. It's so worth it to learn because the finished products are amazing and customers love the attention to detail.
Thank you so much for your wonderful feedback! 😊
We're glad you're enjoying our personalization features and premade designs. We understand that there can be a bit of a learning curve, and it’s great to know our YouTube tutorials have been helpful. We keep working hard to make Customily the best possible!
Our team is also always available for assistance, so if you ever need anything, we’re here to help. Happy customizing! ✨
Hands down the best app we've found for product customization!
We are a manufacture. Customily's set of tools gave us the ability to personalize our products on ALL major platforms allowing our customers to easily get the orders customized and to their shops or homes quickly.
Support: AMAZING. Price: AMAZING
Thank you so much for your amazing review! 😍
We're thrilled to hear that Customily has been a game-changer for your product customization and that our tools have helped streamline the process across all platforms.
We truly appreciate your feedback and look forward to continuing to support your business!
Customily is a great app for Shopify to be up to date with the market trends for customization products. The app has a lot of features, which will require time to learn, but very rapidly it's obvious, how much potential and opportunities it provides for the shop owners and designers. The support team is really amazing, for most of the questions there are already tutorials and solutions within the app, but the team is very patient in steering their users in the right direction or explain it extra if needed. Direct integration with many POD providers is a big plus. Thank you guys!
Thank you so much for your kind words! 😍 We're happy to read that you're finding value in Customily and its features.
We understand that there's a learning curve, but it's great to know you recognize the potential it offers. We're especially happy that our support team has been helpful and that our integration with POD providers is making a positive impact.
Your feedback means a lot to us, and we're always here to help if you need anything further. Thanks again for choosing Customily! 💜
The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.
Thank you for sharing your feedback with us 🤗
We’re pleased to hear you appreciate the variety of features our app offers. We understand that efficiency is important, and we're actively working on streamlining workflows to reduce repetitive steps.
Regarding support, we're sorry to hear about the delays and will review this to improve response times. We're also grateful to Truong Quynh for being there for you, and we'll ensure the whole team is aligned to provide faster, more accessible support.
Remember you can reach us by email and there's also a Live Chat in the App during business hours where you can talk directly with our experts.
Thank you again for helping us improve! 💜
Really good customer support that fixes almost any issue within a good time.
Also a great community where suggestions from customers (us) is taken seriously and being evaluated ...and if possible implemented in the tool.
Also a great tool to work with
Thank you so much for your review! 😊
We're happy to know that you've had a positive experience with our customer support and that you find value in our community.
We take every suggestion seriously, and it's great to read you appreciate that. We're constantly working to improve the tool, and your feedback plays a huge part in that.
If you need anything else, we're here to help!
The support team member, Julieta, gave quick response to me and arrange the setup at their end so that I can use my Customily account in two Shopify stores in short time.
Thank you for sharing your experience! We're so glad Julieta could provide quick support and help set up your Customily account across both Shopify stores. We're committed to making the process as seamless as possible. Don't hesitate to reach out if you need any more assistance! 💜
I have a very unique product that I offer and Jose from the customily team was able to help me and spend tons of time making sure that my product was set up exactly the way I envisioned it. He made videos to help walk me through updating the features in the future and was SO helpful in making sure my products were exactly what I needed. The customer support team is so helpful!
Thank you so much for your kind words! 😍
We're thrilled to hear that José and the rest of our customer support team could assist you in bringing your unique product vision to life.
It's great to know that the videos and guidance provided were helpful. We're always here to support you and ensure everything is just right. Thanks again for choosing us!