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A great customization product, a definite must have for any customization business. It does come with a huge learning curve, but once you must the basics its a breeze threafter. My interaction with Florencia has been amazing whever she assited me technically.
Thank you for your feedback! 😊
We're glad you see Customily as a must-have for customization businesses. It’s true—there’s a learning curve, but we’re here to help every step of the way!
Let us know if you ever need anything else! 🚀✨
Lovely support, always ready to help!
Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app.
Recently, new 'onboarding-sessions' were added also.
And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!
Thank you so much for your thoughtful review! 💜
We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗
Exellent custimizer & preview app, with outstanding team support. After initially installing, I reached out to support who sent me a myriad of resources and got me setup for a free onboarding zoom call. During this call, I met with Jhofre for over an hour. During the call he walked me through setup of several products and options and made sure I was setup for success. Most highly recommend!
Thank you for your kind words! 💜
We're so glad to hear that you had a great experience with our team and that Jhofre was able to help set you up for success. If you ever need anything else, we're here to help. Happy customizing! 🚀
Finding customily amazing and well setout. The support when needed is out of this world. Keep up the amazing work you doing. Thank you.
Thank you so much for your wonderful feedback! 😊
We're happy to hear you're enjoying Customily and that our support has been helpful. We truly appreciate your support and will keep working hard to bring you the best experience! 🚀✨
Jose was incredibly helpful with us while creating our first product. The app is very user friendly from both the customer and business sides. Maybe one of the easiest apps when it comes to a Product Personalizer/Customizer.
Thank you for your kind words!
We're happy to know that Jose was able to assist you effectively and that you find the app user-friendly. Making the personalization process seamless for both businesses and customers is our top priority.
If you ever need further assistance or have suggestions, feel free to reach out! 😊
Happy New Year!
It is very confusing to set up and there are a lot of details to understand. I wish there was someone to better guide me in the setting up process. However, they do have fast customers service that has helped fix my issues once I did set up my account.
Henri was great. He was very helpful
Request #46430: How would you rate the support you received?
My dissatisfaction was not with him.
I wanted to make that clear
I love the App
Wish I could communicate by phone for support when needed..
Thank you so much for your kind words and we're happy to read Henri was helpful 💜
We understand the value of phone support and are always exploring ways to enhance our service 😊
In the meantime, we're here to help via our current channels: Live Chat during business hours in the App, and e-mail support. You can also ask for a zoom call if you need extra training!
We're committed to making sure you have a great experience with the app. Thank you again for your feedback and support!
Great Customer Service. I asked if a product could be added and the same day it was added. Great work :)
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. Adding the product quickly was our pleasure—your feedback helps us grow and improve! 💜
Jhofre went above and beyond to help me. He is an expert at design and generously shared his knowledge. In fact, there have been quite a few great members of the team that have passionately gone above and beyond. Thank you Jhofre and thank you Customily.
Thank you so much for your kind words! 💓
We're happy to hear about your positive experience with Jhofre and the rest of our team. We take pride in going above and beyond for our customers, and it's wonderful to know that their dedication and expertise made a difference for you.
Thank you for choosing Customily!
The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.
Thank you for sharing your feedback with us 🤗
We’re pleased to hear you appreciate the variety of features our app offers. We understand that efficiency is important, and we're actively working on streamlining workflows to reduce repetitive steps.
Regarding support, we're sorry to hear about the delays and will review this to improve response times. We're also grateful to Truong Quynh for being there for you, and we'll ensure the whole team is aligned to provide faster, more accessible support.
Remember you can reach us by email and there's also a Live Chat in the App during business hours where you can talk directly with our experts.
Thank you again for helping us improve! 💜