Customily Product Personalizer , 121 reviews
Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization， and it is urgent for us， received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.
Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it lives up to your expectations :)
We are happy to still have you as a customer, in spite of this misunderstanding. As we mentioned over email, our service does not include configuring products for our customers (with over 3500 customers, and selling more than 2 million products, that would be impossible!). Still, we are happy to help whenever we can.
Anyway, I believe your products are working just as you want them to, which is what's important! If you need more help you know where to find us.
It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.
Hello! We're sad that Customily wasn't the right fit for your store! You didn't uninstall the app yet, that's why you received charges, but our team has already reached out to assist you! :)
I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved
We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from Shopify itself. They haven’t been able to fix this bug yet, which makes that some stores receive their orders without the personalization information while using the Dynamic Checkout Button (or Buy it Now button).
While we wait for Shopify to solve this issue, we highly recommend all stores remove the Dynamic Button to get the orders correctly.
We have addressed this issue on our Facebook groups, and you can follow it on this thread, where several apps are complaining about the same issue. We’re not the only ones affected by this.
https://community.shopify.com/c/shopify-apis-and-sdks/buy-it-now-button-not-saving-line-item-properties-on-checkout/m-p/1637746
Having said all this, we hope you can reconsider your negative review since, unluckily, it’s an issue that exceeds us at this point. We totally understand your frustration, as we all are frustrated about this matter. Rest assured that we will continue to work hard to solve it and will keep pushing Shopify for an answer.
No replay of support mail, options getting messy not follow its name. Product cant connect to template
Hi Jack, I'm sorry you had this experience. Cecilia from our support team tried contacting you by email with no response. https://i.imgur.com/gB9lgNh.png
Could you please send us a message to support@customily.com? Our team of designers and developers is ready to help with whatever you need. Your templates are working perfectly, so it's probably a small detail or setting that needs to be adjusted. :)
Best,
Martina