Customily Product Personalizer , 173 reviews

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
    159
  • 2% of ratings are 4 stars
    4
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive product customization options and seamless Shopify integration. The real-time preview feature is praised for enhancing customer satisfaction and reducing communication issues. Despite a noted learning curve, the app is seen as a game-changer for businesses. The customer service is commended for its responsiveness and technical expertise. The app is recommended for stores aiming to boost customer satisfaction through personalized products.

April 15, 2022

This app is good once you get the hang of it, there's a huge learning curve to this vs other apps. The customer service is great & respond in a timely manner. There can be some improvements. I also think the price is really high for what the app is, I expect faster loading time for it. But it does a lot what other apps cannot.

Affinity Bands
United States
Almost 2 years using the app
Customily replied May 3, 2022

Thank you for your review! We're glad that you're enjoying Customily :)
We work hard every day to improve our app and make it better for our users! Rest assured that more updates are coming and loading times will be faster ;)
Let us know if we can help you with anything else!

January 13, 2022

This app is very good and can be a game changer in my site. I use for my product and it is very good.

Y A M E N I ® - since '82 -
France
9 months using the app
Customily replied January 18, 2022

Thank you for your review! We're glad that you're enjoying Customily :)
Let us know if we can help you with anything else!

March 15, 2023

I would love to give this app a 5 star. It is amazing. However, I taught myself to use it and they have terrible help videos to get you started. It is really geared towards businesses that use print on demand services, however, we decorate all of our items and fulfill them in house. It does work great for us but you will have to figure it all out on your own. Also, I asked customer service to help and they told me completely inaccurate information that I later had to correct on my own to make it work. Just be prepared to spend A LOT of time working on this to make it work correctly. It is far from a plug and play app.

HatBox
United States
3 months using the app
Customily replied March 15, 2023

Thanks for your review Emily!! :)
We're sorry to read that you felt left out on your own! We offer one-on-one training sessions, so if you ever need help again please know that we have that channel available. Don't hesitate to ask for it, we'd love to help you with whatever you need!

Having said that, thanks for your suggestions, we're already working on new onboarding videos to make things easier for users that don't use print-on-demand services!

April 20, 2023

I am new to the app and trying to figure it out. Many components. I think once I adjust to it, I will love it.

BlessedGiftGivers
United States
About 24 hours using the app
Customily replied April 20, 2023

Thanks for your review! :) We're so happy to have you on board!
Remember we have several support channels to help you through your initial steps! From email, to live chat, and live sessions twice a week! Don't hesitate to ask for assistance if you need it, we're here to help you! ;)

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