Customily Product Personalizer

Was not pleased with the app. Specifically the process of adding products and how to make them customizable. I contacted support and asked how to cancel my subscription while still in my free trial. Henri, the support person, didn't listen to anything I said. Told me my trial was over, I'm currently still in the trial, and also didn't listen to anything I said about why i dislike this app. He just said to keep using it and they can teach me how to use it...

So, to sum it up, the processes you use in the app suck (yes I watched the tutorials), and support doesn't want to help you and has no idea if you're in your free trial or not

The app is great and has a lot of potential. It is quite complex to use and requires a lot of time to get familiar with, which is understandable given its many features. This app needs good and active customer service that is easily accessible. Unfortunately, my experiences with technical support have been poor. I have had several instances where I waited several days for a response to a simple question, and it feels like they are impossible to reach and uninterested in helping. This is a shame because the app itself is good, but the complex features require customer support that is readily available and willing to help.

Found this app poorly executed. The designer is slow and setup of artworks is cumbersome. Do yourself a favour and try Teeinblue instead. Cheaper with more features. EDIT: In reply to the developer. 1 day was all I required to evalutate the apps performance. I also did not appreciate the email I recieved after uninstalling from your team, where it says "I know you currently have another personalizer tool, but" and attempted to point out "that i'm missing out on a more realistic preview". Again, the alternate app mentioned is cheaper and seems to load faster, and is more straightforward in its setup tools. Thanks