CPB ‑ Custom Product Builder , 134 条评论
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We are a store specialized in neon and to find a plugin that fits our needs, we lost a lot of money in other competitors and were disappointed. By chance, we contacted Vladislav and he was able to advise us and develop the neon effect we were looking for thanks to his colleague Egor. We are 100% satisfied with the plugin, they are very attentive and incredibly responsive. Don't look any further, you're in the right place! Word of a very perfectionist team. Thank you for everything.
I struggled quite a bit at first to figure out the app, but was able to follow the videos and FAQ section to get things pretty much set up. I reached out to support for the rest and they were super fast and helpful. They resolved all of my issues and requests very quickly and with hardly any back-and-forth. This app was exactly what I was looking for and the service was beyond expectations. Much appreciated!!
A big shout out for this great app!
The features are awesome, simple to use and it has everything we need to visualize even complex products in our Shopify store (we sell felt products like felt key chain or felt book cover which customers can personilze completly).
There are not much product customizer apps for shopify availiable that offers this level of freedom in creating customizable products.
Customer and technical support is very responsive and the price per month plans are fair.
Disappointed with this app. I initially had really high hopes - interface-wise, it looked the best among similar apps and had the most logical process (although it takes a while to get the hang of it but once you do, it's great) the app has a LOT of bugs that cannot be fixed. Customer service is extremely slow and I would wait weeks to get a response back (yes, while paying 50$ a month which is a very high price for a half functioning app). In the end, they couldn't give me what I needed and neither were they willing to offer a refund despite my requests for taking long to get back to me and not solving my problems. Other apps I've dealt with offer refunds immediately if their app doesn't meet your needs. Also, make sure to check compatibility with other apps you are using. This app also turned out to be incompatible with a multi-country pricing app I was using.
Hi ViajecitoPH team,
Thank you for your review.
We are sorry that you experienced delays with our support team.
We took steps to improve our processes and we try to respond to submitted tickets much faster now.
We also started receiving more and more complex custom product requests and even though our application is already quite flexible, we have hard times catching up with all the customization & features that are being requested. It does indeed take us some effort & time unfortunately to deliver, but it's pleasing to see the end result eventually. We thank everyone for their patience with us. We are trying to make things better as fast as we can..
We also apologize that you have not received a full refund when you asked for it. There was some miscommunication and your request was never sent to Shopify support who actually handles the refunds. We have taken care of this now and have asked them to send you a refund for the time that you were unable to use the application. We hope that it was already processed and deposited to your account!
We have also worked on building compatibility with some of the multi-currency apps. We will continue monitoring this situation and keep adding more integrations.
Please let us know if we can do anything else for you.
Sincerely,
CPB Team.
Great support! Sometimes the app it's not so easy to understand but the support is absolutely fantastic, fast and efficient. So, final result is very good!
Very simple to use app. I have zero coding knowledge, but this app is very intuitive. Where more technical aspects were required, the CPB team went above and beyond in tending to my every need. They always provide solutions and were available for video call meetings when necessary. Overall, I love this solution and wouldn't hesitate to put it on my future sites too. Thank you.
Had a developer use it, didn't do exactly what he wanted so he left a bad review. I checked it out and updating the review to reflect what I think.
This is BY FAR the best product customization app available on Shopify!
It isn't cheap but it worth any cents spent on it!
A few bugs like any reasonably sophisticated software, but support fixed them, gave me email updates and walked me through the necessary fixes. Overall great experience once I got up and running.
We used this app to create a custom apparel builder. It was easy to set up, works great, and was a fraction of the cost of competitors.
We also worked with the BuildATeam developers to create a custom button for our store. The development team is amazing; they were fast, asked all the right questions, and again slashed competitor prices.
We are so happy to have found such an easy solution to our custom builder!