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We truly loved the app for customization feature due to its clean intuitive design and the support that exceeded all our expectations: responsive, understanding and incredibly helpful! Ilya made it just perfect for us and we believe truly it's one of the best customization apps out here! Highly recommend!
Great app, very easy to use and if any extra help is needed then the support team is amazing. Might seem overwhelming at first but once you get into it, so easy to set it all up and populate the data. The fee is also fixed per month so very straightforward and makes budgeting easy.
We have launched a lighting pendant customisation app and Vladislav has helped me to make quite drastic changes very fast and efficiently (as we had specific rules and vision) so we have managed to launch it earlier than we had planned.
This app is great and the customer support is phenomenal! It is intuitive to use and offers everything you could want in customizing products.
A big shout out for this great app!
The features are awesome, simple to use and it has everything we need to visualize even complex products in our Shopify store (we sell felt products like felt key chain or felt book cover which customers can personilze completly).
There are not much product customizer apps for shopify availiable that offers this level of freedom in creating customizable products.
Customer and technical support is very responsive and the price per month plans are fair.
First and foremost, I would like to address some of the reviews that disparage this app for being complicated and difficult to learn. The developers have posted DOZENS of step-by-step articles (buildateam.zendesk.com) that address almost anything that could arise while learning how to navigate the interface. There is always going to be a learning curve that ONLY trial and error will teach. But, for what this app is capable of, it is well worth the investment in time. At least for us, the cost of the app and the amount of time spent learning it has resulted in far less time on things that either don't work, or don't accomplish our goals. After two years of refining graphics for our Shopify Store (still under construction), We were convinced that our only choice for product page presentation was going to be to render the tens of thousands of possibilities for customizing our products ourselves, and split them into several categories and collections. Luckily for us, we spent most of that time on layered graphics illustrations, that can now be used to allow the customer to choose their own opinions, thanks to Custom Product Builder. Something we have always wanted to be able to do. This app has simplified our website development to the point where we are finally seeing the light at the end of the tunnel ! We couldn't give it a higher recommendation....
Hi there,
Thank you very much for choosing Custom Product Builder App & for your review.
We are glad that it helps your business and allows to speed up creating custom products in your new store. That means a lot to us!
We are looking forward to seeing your store live and wish you lots of sales and success!
Don't hesitate to let us know if you ever have any questions or need help with anything.
Thanks for your support,
CPB Team.
We are still building out this app for our website. Just wanted to leave a 5 star review for their support. They get back to us pretty quickly and fix any issues we have. Keep up the great work!
*editing on Nov 2024 - their support CONTINUES to be amazing. Vlad deserves a raise. Thank you CBP for your continued support
This is the best customization app hands down. Super easy to use, ultra clean and fast. Love it. The team helped me fix an issue with non-clickable button.
Disappointed with this app. I initially had really high hopes - interface-wise, it looked the best among similar apps and had the most logical process (although it takes a while to get the hang of it but once you do, it's great) the app has a LOT of bugs that cannot be fixed. Customer service is extremely slow and I would wait weeks to get a response back (yes, while paying 50$ a month which is a very high price for a half functioning app). In the end, they couldn't give me what I needed and neither were they willing to offer a refund despite my requests for taking long to get back to me and not solving my problems. Other apps I've dealt with offer refunds immediately if their app doesn't meet your needs. Also, make sure to check compatibility with other apps you are using. This app also turned out to be incompatible with a multi-country pricing app I was using.
Hi ViajecitoPH team,
Thank you for your review.
We are sorry that you experienced delays with our support team.
We took steps to improve our processes and we try to respond to submitted tickets much faster now.
We also started receiving more and more complex custom product requests and even though our application is already quite flexible, we have hard times catching up with all the customization & features that are being requested. It does indeed take us some effort & time unfortunately to deliver, but it's pleasing to see the end result eventually. We thank everyone for their patience with us. We are trying to make things better as fast as we can..
We also apologize that you have not received a full refund when you asked for it. There was some miscommunication and your request was never sent to Shopify support who actually handles the refunds. We have taken care of this now and have asked them to send you a refund for the time that you were unable to use the application. We hope that it was already processed and deposited to your account!
We have also worked on building compatibility with some of the multi-currency apps. We will continue monitoring this situation and keep adding more integrations.
Please let us know if we can do anything else for you.
Sincerely,
CPB Team.
Developers are awesome and will install the theme on your store if you are having issues. Loving it so far.
A great app! Very helpful customer support. Setting up a custom product can be hard at times so having a team which responds to various requests and quickly is great. App works great too.