CPB ‑ Custom Product Builder , 134 reviews

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
    114
  • 3% of ratings are 4 stars
    4
  • 4% of ratings are 3 stars
    6
  • 2% of ratings are 2 stars
    3
  • 5% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, offering features like various option styles, SKU-managed options, and a mock-up display of the final product. They commend the app's efficient customer support and recommend pairing it with the Arigato Automation app for enhanced functionality. The app's pricing is deemed fair and its developers are praised for quick issue resolution. It's recommended for stores focusing on customer engagement and personalization.

Edited April 14, 2021

An update to my last review...Egor And Lex have been great! They are very helpful and admit that this can be a challenging learning curve because of the options and level of sophistication it can achieve. I'm confident that by the time I (we) have everything up and running that this will be a 5 star review! Thank you, Lex and Egor, for your help!

BRETT LAUREN
United States
Almost 2 years using the app
Edited March 11, 2020

I was a little unlucky to get this app right after they did a big update so there were a few bugs. Once I got in contact with there support they went thought all the problems I had and fixed everything. I'm really happy how it is all working out. Overall good app and good support!

Predator Cycling
United States
Over 1 year using the app
Edited October 28, 2020

The app provides a lot of customisation options but the documentation is not upto the mark. The backend is extremely confusing and outright illogical in certain areas. For example, you can not create a product using Shopify's backend. To enable customisation in a product, you have to create the product in the Custom Product Builder App. It seems to be a simple process of importing all products from shopify, but that is not supported by the app. UPDATE: Rest all features are a good mix of ways to work around the shopify's limitations and the after sales support is fantastic. The developers were more than helpful in customising the app for our specific needs.

kria.studio
India
6 months using the app
Edited March 17, 2019

Update: Support really tries and offers custom solutions and quick developer support! I will update again after the support solves my issues.

Support tries to help but the tool is really not worth 50$ a months... First I could not save changes, not front view collides with other views and cannot save it properly. Jumps back to front all the time.

Go Furnit
Germany
28 days using the app
Buildateam replied March 31, 2019

Hi there,
We are really sorry that you have experienced issues while trying out our Custom Product Builder App. There may be many reasons for why it happened. For example an older browser version, theme setup or other custom apps & scripts in your store may conflict with our application.
We are 3-person bootstrapped team and we have helped many Shopify merchants to set up their custom products using our application. We understand that our app is not ideal and we always try to come to the rescue whenever someone has issues. We are also working on refactoring the application, improving user experience and optimizing the performance.
If you would like us to help you setup your custom product for you or help resolve the issues that you are facing, please don't hesitate to email us at support@buildateam.io and we will gladly help you asap.

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