Helium Customer Fields , 353 anmeldelser

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 95 % af bedømmelserne er på 5 stjerner
    337
  • 3 % af bedømmelserne er på 4 stjerner
    10
  • 0 % af bedømmelserne er på 3 stjerner
    1
  • 1 % af bedømmelserne er på 2 stjerner
    3
  • 1 % af bedømmelserne er på 1 stjerner
    2
17. december 2023

i have uninstalled app but the form still stay the same ,no customer service at all !

Coco&Mint Wholesale
Australien
Mere end et år bruger appen
Helium svarede 18. december 2023

Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:

As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.

Please respond to the message from our support team and let us know how you’d like to move forward. 😊

7. august 2019

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
Kina
26 dage bruger appen
Helium svarede 9. august 2019

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.

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