Helium Customer Fields , 353 reseñas

Calificación general
4,9
Recuentos por nivel de calificación
  • El 95% de las calificaciones son de 5 estrellas
    337
  • El 3% de las calificaciones son de 4 estrellas
    10
  • El 0% de las calificaciones son de 3 estrellas
    1
  • El 1% de las calificaciones son de 2 estrellas
    3
  • El 1% de las calificaciones son de 1 estrellas
    2
17 de diciembre de 2023

i have uninstalled app but the form still stay the same ,no customer service at all !

Coco&Mint Wholesale
Australia
Más de 1 año usando la aplicación
Helium respondió 18 de diciembre de 2023

Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:

As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.

Please respond to the message from our support team and let us know how you’d like to move forward. 😊

7 de agosto de 2019

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
China
26 días usando la aplicación
Helium respondió 9 de agosto de 2019

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.

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