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Very helpful and kind support team
As a Japanese user, I was a bit worried about the language barrier, but the support team was very patient and kind. They solved a complex database issue for me quickly. It’s a great app with an even better support team. Thank you for your help!
この度はレビューをご投稿いただき、誠にありがとうございます。Jakinがお客様をサポートし、丁寧かつ迅速に問題を解決できたことを大変嬉しく思います。さらにサポートが必要な場合は、お気軽にお知らせください。改めまして、サポートに心より感謝申し上げます。
Jakin's support was top notch. I'm in the US and his timing was in line with my working hours so that was super helpful.
He suggested code edits and even performed them for me when I couldn't get the results I needed. Highly suggest this app and Helium support.
Amazing! Thank you for taking the time to leave this review! As an office full of diskheads, know that this review has been circulated and celebrated, and Jakin has been properly patted on the back. Also, that D2 in the 400 plastic is something I think I need in my bag 😍
Really good customer service, fairly full-featured and pretty easy to use customer form/registration app. There is a decently-documented API for hooking into form events. I would like to be able to add html to form labels, and also have built-in integration with Google Analytics.
Thank you for the review and for the candid feedback 🤩 We are already discussing with the team the merits of a GA integration.
Please reach out to us with any other thoughts on how to make Customer Fields better, and we hope you have a wonderful new year 🥳
Does exactly what we need it to for Onboarding businesses onto our platform with a registration form. 5 stars alone just for the amazing customer service and custom help with running the app as well! Jakin is the best! Thanks.
Amazing review 🤩 It's so good to hear that Jakin was able to go above and beyond in setting up the app for your platform 💪🏼 We're here if you ever need anything or have suggestions on how to improve our app!
We use this app to collect and approve signup form inquiries for our wholesale only store. It was easy to setup, works as you would expect, and the team was very responsive when I had questions and needed a little setup help.
Amazing! Thank you so much for taking the time to leave this review, especially during the frantic scurry of the holidays 🎄
We are stoked to be a part of your Shopify journey and please don't hesitate to reach out to us again if you have any further questions or needs. We're here for it! Also, we had no idea there were so many party favors made in the USA 🇺🇸
Great service, worked my issues, really happy.
Thank you.
Dėkojame, kad skyrėte laiko parašyti šią apžvalgą. Suprantu jūsų nusivylimą, kad mūsų programėlė neturima lietuvių kalba. Mūsų komanda išgirdo šį atsiliepimą ir nuolat ieškome būdų, kaip patobulinti programėlę ir suteikti daugiau vertės kiekvienam mūsų prekybininkui. Svarstome galimybę palaikyti kelias kalbas. Dar kartą dėkojame, kad atkreipėte mūsų dėmesį.
Thank you for taking the time to leave this review. I hear that frustration of not having our app in Lithuanian. Our team has heard this feedback and we are constantly looking for ways to improve our app and add value to each of our merchants. Multiple language support is something we are looking into. Again, thank you for bringing this to our attention.
App is glitchy, have to close out and restart often.
We're so sorry you're experiencing this issue. Our support team reached out to you and we'd love to work on this with you. We take every issue seriously and thank you for alerting us to your problem.
Great app to manage customer data fields and combine it with a registration form. Also great service from the team!
Bedankt voor uw recensie! We stellen het zeer op prijs dat u de tijd heeft genomen om onze app te beoordelen. We hopen uw winkel te blijven voorzien van de mogelijkheid om aangepaste gegevensvelden te gebruiken en deze te combineren met klantregistratie. Laat het ons gerust weten als u iets nodig heeft of een idee heeft om onze app te verbeteren. Nogmaals bedankt voor uw recensie.
Thank you for leaving this review! We appreciate you taking the time to review our app. We hope to continue to provide your store with the ability to use custom data fields and combine those with customer registration. Please let us know if you need anything from us or have an idea on how to improve our app. Again, thank you for leaving this review.
日本語表示があればいいな
貴重なご意見ありがとうございます。私たちは常にアプリの改善に取り組んでおり、日本の加盟店の皆様が私たちを頼りにしてくださっていることを承知しております。いただいたご意見は担当チームに共有いたしました。改めてレビューをお寄せいただきありがとうございました。
Thank you for this feedback. We are always working on ways to improve our app and we know that our Japanese merchants depend on us. Our team has been alerted to your feedback, and thank you again for leaving this review.
extremely clunky, not user friendly
We're sorry to hear that this was your experience. Our Customer Success team has already reached out and we're curious to hear if there's anything we can do differently on our end.
We'd love the chance to change your mind 😊