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Helium Customer Fields , 335 recensies

Algemene beoordeling
Cijfers per recensieniveau
  • 96% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
30 oktober 2023

The Helium app has been a game changer for our business that sells to consumers as well as a trade audience. I love the convenience of the templated invite emails and ability to quickly get into a customer account and update if needed, or provide concierge service to our top customers and set them up on our end, just requiring them to create a password. The tags are where it's at. Such capabilities. We are really happy with this app as it has allowed us to simplify our pricing on our website for our different customer types which is saving us tons of time!

Abnormals Anonymous
Verenigde Staten
11 maanden gebruiken de app
Helium heeft geantwoord 1 november 2023

Thank you so much for leaving this review! Providing concierge service to top clients is such a great use case for the robust customer editing and tagging Customer Fields possesses.
I'm pretty sure Helium's bathroom needs a "Come Fly With Me" on Grasscloth treatment 🤩 I'll see if I can convince the boss.

19 september 2023

Helium has enabled us to natively integrate our bespoke account registration/checkout experience with Shopify. Given the nature of our business, it's mission critical for a solution like this and, frankly, we weren't able to ID anyone else that provides this solution OOTB (vs. custom dev). Customer Fields has gotten better since Helium directly integrated Metafields into the Shopify admin and we're looking forward to the day when Shopify and Helium are able to partner more closely so that we can search by customer metafields in the Shopify admin (vs. view for individual customers). 5 stars without question.

Rayne Nutrition
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Helium heeft geantwoord 20 september 2023

Thank you for taking the time to leave this review. As an office full of pet-lovers, we're glad to be of service!
We love how you've taken advantage of some of the more robust offerings our custom fields provide, and yes, we're always looking to improve the user experience and seamless experience between Customer Fields and the Shopify Admin. Thank you for this feedback.

15 november 2023

Had reason to call upon the support team and they were extremely quick in responding and the advice sorted my problem easily. Would certainly recommend

Wow Grooming
Verenigd Koninkrijk
Meer dan 4 jaar gebruiken de app
Helium heeft geantwoord 16 november 2023

Thank you for leaving this review! We're thrilled to hear that our Customer Success team was able to quickly steer you in the right direction 😎

If you ever have any more questions or need assistance in the future, don't hesitate to reach out!

3 november 2023

Brett responded within minutes of submitting a support request. He quickly understood the issue, completed some initial investigation and had the issue resolved promptly. I would highly recommend this app and support is awesome!

Pop's Drapery Rod Shop LLC
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Helium heeft geantwoord 6 november 2023

Thank you for taking the time to leave this review!
We are super happy to hear that the incomparable Brett was able to do what he does best 💪🏼 We work hard to provide solutions, answers, and documentation for our app, and it's nice to hear that we're adding value and being helpful 😎
Don't hesitate to reach out with any further needs or questions.

14 augustus 2023

Super easy to set up and customize, streamlines info inputs for my different customer groups, and as the owner of a small business offering a range of resin jewelry supplies that are specialized by project idea, this app has been helpful in segmenting my users and get them the inspiration they need to keep coming back. For example...

Thank you for the support and ease of use!

Little Windows Brilliant Resin and Supplies
Verenigde Staten
Bijna 8 jaar gebruiken de app
Helium heeft geantwoord 21 augustus 2023

Thank you so much for using Customer Fields for so long 🤩

We genuinely appreciate your support, and are so glad you've enjoyed our robust segmentation tools 🛠️

27 oktober 2023

For the last three months, the Helium Team has been like a support superhero squad. Always there, always listening, and always ready to lend a hand. It's been a fantastic experience, and I can't thank them enough for their stellar support. They're like your favorite song on repeat – always there to brighten your day!

Social Box
4 maanden gebruiken de app
Helium heeft geantwoord 30 oktober 2023

We're officially changing "Customer Success" to "Support Superhero Squad" 🦸‍♂️
Thank you for leaving this review, and we're so happy to hear that our newly-dubbed "Support Superhero Squad" could be of such impeccable service to you 😎

1 september 2023

Encountered a data corruption problem, of my own creation which prevented the Shopify registration workflow firing properly from my custom registration form. Brett at Helium did an amazing job diagnosing, testing and then recreating the corrected forms and data so I had a working fix. Amazing support. The product is absolutely awesome for metafield form building, collecting and managing data. They've done a great job on the API which shows where forms have been installed and are functioning. Forms can get quite complex, with trigger rules, view and hide, etc, so the form preview tool showing a green light for functioning elements is superb. Thanks Helium!

Verenigd Koninkrijk
2 maanden gebruiken de app
Helium heeft geantwoord 5 september 2023

Triggers, rules, and complex forms are all things we're obsessed with 🙂

Thank you for taking the time to leave this review! We're here when you need us.

11 september 2023

Their customer support is always impressive! App is easy to use and compatible with the theme and works well.

Blue Blush
Verenigde Staten
Bijna 2 jaar gebruiken de app
Helium heeft geantwoord 13 september 2023

Thank you for your review! We're glad to hear that you've been able to utilize our customer support.

We strive to provide relevant and timely support for all of our users 😎

12 oktober 2023

We are using this form builder for a stockist/wholesaler website. Works very well to approve wholesaler accounts before purchase. The support team (Brett) is great. Quick response and helpful. Brett assisted in setting up the form with some formatting issues in our theme, and had it resolved within 24 hours. Would highly recommend.

Verenigd Koninkrijk
7 dagen gebruiken de app
Helium heeft geantwoord 13 oktober 2023

Thank you for taking the time to leave this review. We're thrilled our support team could assist you in polishing your formatting issues. 💅 Don't hesitate to reach out with any future concerns, comments, or feedback!

18 oktober 2023

We use it to restrict one of sites for authorized users only and it works very well. We couldn’t be happier with how it’s working.

Infora Authorized Dealer Portal
Verenigde Staten
14 dagen gebruiken de app
Helium heeft geantwoord 20 oktober 2023

Thank you for taking the time to leave this review! We are happy to hear that Customer Fields is proving your shop with the tools it needs to be successful 💪🏼