Helium Customer Fields , 353 条评论

整体评分
4.9
每个评分等级的数量
  • 95% 的评分是 5 星
    337
  • 3% 的评分是 4 星
    10
  • 0% 的评分是 3 星
    1
  • 1% 的评分是 2 星
    3
  • 1% 的评分是 1 星
    2
2023年12月17日

i have uninstalled app but the form still stay the same ,no customer service at all !

Coco&Mint Wholesale
澳大利亚
1年多 人在使用应用
Helium已回复 2023年12月18日

Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:

As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.

Please respond to the message from our support team and let us know how you’d like to move forward. 😊

2019年8月7日

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
中国
26天 人在使用应用
Helium已回复 2019年8月9日

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.

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