Helium Customer Fields

Phenomenal support
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I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap.
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To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation.
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The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve.
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Thanks to the team for finally addressing it.

Customer Fields has been a great solution for our store, not only because of its features, but also because of the awesome support.

This app allowed us to enable customer profile editing directly by customers themselves from the My Page area — something that Shopify's default setup doesn’t support.
We were also able to enable the “Require email verification” option easily.

These features have made a big difference for both our customer experience and internal operations.

Whenever we’ve had questions or needed clarification, the support team — especially Brett — responded quickly and clearly.
Their guidance helped us resolve things smoothly and with confidence.
They also supported us with updating our DNS records.

The team truly stands out. Thank you again for your reliable and thoughtful support!

We’re very happy with our experience and highly recommend this app to anyone looking for both flexibility and trustworthy support in a registration app.

For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.

Customer Fields has been an outstanding addition to our store for two reasons. The robust features and the exceptional support team.

The app workflows and variable rules you can create are excellent. It was easy to setup rules for collection tax exempt documents for certain states which is very important for our business. This feature alone has significantly improved our customer experience and streamlined our internal workflows.

The support has been amazing! We had some issues with the CSS and Jakin was able to quickly resolve the issue for us.

I highly recommend Customer Fields to anyone looking for a versatile and customizable solution.

When someone leaves a bad review on your app, you start sending them emails every day asking them to change it. But when a customer actually needs your help, you don’t respond to any emails at all.

We were able to avoid complicated backends to enable secure authentication to write customer data to Shopify. The support team at Helium was excellant and helped us trouble shoot a lot of custom functionality we built around their form builder.

Helium's team is top notch!! We created a Form through them and we were having issues with the email flows that we set up on our own. When I reached out to the support team (specifically Brett), he got all the way into the email template code through Shopify and helped me figure out exactly what the issue was. I couldn't be more grateful because it was starting to cause issues for our customers. I highly recommend Helium and their team to support your business

It was just the end of the day and going into the weekend. Brett stayed on the chat until I was finished setting up the app. Thank you so much for your help. I really do appreciate it.

GREAT APP

Brett was extremely helpful with assisting me with my questions. It's clear he knew the ins and out and didn't hesitate to resolve any of my inquiries.

Quick and easy, and gave us what we needed. Support was helpful with getting an existing customization to work with the new form.