Helium Customer Fields , 353 則評價

整體評分
4.9
各級評分數量
  • 95% 的評分為 5 顆星
    337
  • 3% 的評分為 4 顆星
    10
  • 0% 的評分為 3 顆星
    1
  • 1% 的評分為 2 顆星
    3
  • 1% 的評分為 1 顆星
    2
2023年12月17日

i have uninstalled app but the form still stay the same ,no customer service at all !

Coco&Mint Wholesale
澳洲
使用應用程式 1年多
Helium 已回覆 2023年12月18日

Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:

As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.

Please respond to the message from our support team and let us know how you’d like to move forward. 😊

2019年8月7日

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
中國
使用應用程式 26天
Helium 已回覆 2019年8月9日

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.

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